IT Support and Project Manager (Fixed Term Contract)

Summary about this job

Detail information about job IT Support and Project Manager (Fixed Term Contract). Terms and conditions vacancy

• Are you a brilliant IT professional who wants to be part of something wonderful?
• Up for the hands-on challenge of being the go-to IT support person?
• Want to be part of a global non-profit and leading 'business for purpose'?

• Are you a brilliant IT Support & Project Manager who wants to be part of something wonderful? 
• Are you up for the hands-on challenge of being the go-to IT support person?
• Would you like to be part of a global non-profit and leading ‘business for purpose’, and be on the cutting edge of business/non-profit partnerships?

 If so, we want to hear from you.

An exciting opportunity has arisen for a one-year maternity leave contract as the IT Support & Project Manager for the Adara Group.

The Adara Group has two quite different parts, but one united purpose – to support people in poverty. The first part is an international development organisation, made up of non-profit companies and trusts spanning six countries, called Adara Development. The second part is two Australia-based corporate advisory businesses, Adara Advisors and Adara Partners. 

About the Role

• One-year, full-time maternity leave contract
• Hands-on role as the sole IT support on-site for Adara Group with the backing of an external managed IT service provider
• Reporting to the Adara Group Chief Operating Officer
• An open position, which we are looking to fill as soon as possible
• Based at our Global Support Office in Balmain, Sydney.

This is a broad and dynamic role which will see you lead the day-to-day information technology needs for the Adara Group, providing a functional and reliable environment which supports the activities of over 60 staff in Australia, Bermuda, Nepal, Uganda and USA.

Providing operational support for desktop and cloud-based applications you will liaise with our external IT providers, ensuring our software and hardware meet the current and emerging business needs of the team. You will also lead upcoming IT projects including the customisation of our CRM, potential LAN set ups for overseas offices and make technology recommendations for the interface between our CRM and finance software Microsoft Dynamics.

About You

To be successful in this position, it is preferable that you have:

• Relevant tertiary qualification and/or equivalent
• Great project management skills and experience
• Good understanding of Windows Server administration and Office365
• Desktop Management (Windows 7, Windows 8.1, Windows 10, and Office/productivity tools – Microsoft Office 2010, 2013, 2016)
• Experience with CRM database platforms, preferably Microsoft Dynamics
• Aptitude to work comfortably and confidently within the business sector, engaging with other ICT professionals applying creative ICT solutions
• Be proactive and have a strong hands-on approach
• Ability to manage multiple projects and prioritise amid competing timeframe and deadlines
• Experience with RDP and VPN
• Experience supporting an organisation in a cloud-based environment
• Confident, proactive, flexible approach
• Must be able to work independently with a demonstrated ability to use initiative
• High level of written and verbal communication skills, including the ability to clearly communicate to non-technical colleagues
• A passion for social justice.

Other desirable competencies:

• Knowledge of databases (with Microsoft SQL Server preferred) and related products
• Strong technical knowledge of WAN, LAN and network infrastructure, switches, routers and firewalls
• CRM experience with Microsoft Dynamics CRM experience is highly desirable
• Experience with Microsoft GP and Microsoft SharePoint is highly desirable
• Ability to work in a resource-constrained environment, remotely with teams across varying time zones
• Experience in both the not-for-profit sector or business world are equally valued. Experience in both would be highly desirable.

This is a demanding role where you will need to work at the highest level, often under pressure and with tight deadlines. The working environment is informal but professional, with very high standards of output and delivery. We are a happy, enthusiastic, and energy filled group, with a great work culture.

If you have the skills, the energy and the passion, we would love to hear from you. More information on the Adara Group can be found on our website – www.adaragroup.org

How to Apply

Please read the detailed Job Description (JD) found here: https://www.adaragroup.org/how-you-can-help/jobs/ and email a Cover Letter and CV which address the JD to [email protected]. Please ensure you put 'IT Support and Project Manager application' in the subject line.

Applications close on Sunday 5 August 2018.