Case Management Analyst

Summary about this job

Detail information about job Case Management Analyst . Terms and conditions vacancy

• " Case Management Analyst opportunity
• " 6 months contract
• " Lower North Shore location

" Case Management Analyst opportunity

" 6 months contract

" Lower North Shore location

Our client is one of the largest technology infrastructure projects Australia has seen, providing you with lots of opportunities and a collaborative culture. You’ll work with inspirational leaders and innovators in their field, a state of the art communications network that helps take on engaging and exciting work and seek imaginative solutions to new questions every day.

They have a current requirement for an experienced Case Management Analyst on a 6 months contract in the Lower North Shore area, responsible for supporting the medical alarm, fire and lift cases through daily operational activities, the incident and escalation management work stream, delivering high quality operational reporting, Support with project deliverables during migration to new systems and Support with User Acceptance Testing (UAT and PVT)

To be successful in securing this exciting post you will need to possess relevant industry experiences working in Operational teams in a fast-paced environment:

• A track record in process operations in a Case Management, Contact Centre or Billing environment.
• Understanding of work flows, incident and case escalations
• Well-developed business and stakeholder management (or similar) skills

Ideally, you will be both a people person, a ‘can do’ attitude, who is detail attentive and can work autonomously

• Be tertiary qualified in Commerce, Business, Engineering, IT or a related discipline preferred
• Have an advanced proficiency in Microsoft Excel
• Solid experience in data analysis

Please APPLY NOW to send in your application for this position. You can also call Ryan on 02 8252 3125 for further information.