IT Service and Support Centre Manager

Summary about this job

Detail information about job IT Service and Support Centre Manager. Terms and conditions vacancy

• World Leading CAT Dealer
• A competitive remuneration package
• Discounts on private health, vehicles, travel and more

About Us
  
The Hastings Deering Group is one of the top 5 Caterpillar dealers worldwide. The company is the exclusive distributor for the sale of Caterpillar equipment, technology solutions, parts and service support in our territories. Headquartered in Brisbane, Hastings Deering has close to 3000 employees, across 23 business service centres throughout Queensland, Northern Territory, Papua New Guinea, the Solomon Islands and New Caledonia.
  
Hastings Deering is part of the broader Sime Darby Industrial group which is one of the world’s largest Caterpillar dealers. Operating across China, Hong Kong, Malaysia, Singapore, Papua New Guinea, New Caledonia, Solomon Islands and Australia, Sime Darby as a business entity is capable of offering a comprehensive variety of equipment and services across a number of high profile brands, from sales of new machines, engines or used equipment to rental and providing the full range of product support and financing services.
  
At Hastings Deering we genuinely believe that our people are our most valuable competitive advantage. No matter your profession, the scope of our operations means there is a place for you here.
  
About the Role:
  
Our Information Technology function has an exciting opportunity for a Full Time and experienced IT Service and Support Centre Manager to join the team.
  
Reporting to the Enterprise IT Operations Manager – Industrial Division the primary focus of this role is to manage the delivery of Information Technology Service Desk services across Sime Darby Industrial.
  
In this key role, your key responsibilities will include:

• Manage and lead the Sime Darby Industrial Service Desk team across four dealerships in Australia, Singapore, Malaysia and China
• Manage internal resources and external service providers to ensure high quality services are provided to the business
• Prepare Status Reports and other documentation as required to manage Service Desk capability and availability
• Deliver management oversight for coordination and engagement with key external partners (Vendors) and contractors
• Provide day to day management of the Incident, Problem and Event management processes as per ITIL framework.
• Implement and maintain ongoing management of an Asset Management solution
• Prepare management reports as required
• Create, update maintain the IT Service Catalogues

  
About You
  
You will bring the following skills and experience to the role:  

• Minimum 10 years’ experience in a similar role within a within a multinational company
• Minimum 5 years’ experience managing a multi-cultural geographically distributed team
• Tertiary Qualifications in Information Technology or equivalent
• Currently hold a ITIL V3 Foundation level certification or higher
• Certifications in MSCE or CCNA will be highly desirable
• Proven experience in developing and/or updating IT Service Catalogues in large, complex multinational companies
• Proven knowledge of Microsoft office products, desktop and server operating systems and networking concepts and fundamentals
• Proven knowledge of Microsoft System Centre products and their use; primarily Configuration Manager and Operations Manager
• Proven experience in developing and maintaining effective work relationships to across all levels of business (technical, management and staff)
• Strong interpersonal and communications (written and verbal) with a customer service focus 

About the Offer
  
Hastings Deering offers a wide range of benefits including:  

• A rewarding career with diverse opportunities
• A competitive remuneration package
• Employee Assistance Program for employees and their families
• Discounts on private health, vehicles, travel and more

  
Enquiries: Please call 1300 071 618
Applications Close: 01/08/2018
To Apply: http://www.hastingsdeering.com.au/home/careers/job-centre
More info: www.hastingsdeering.com.au

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Hastings Deering is an equal opportunity employer committed to providing a work place of respect, inclusiveness and diversity.