Applications Support Analyst

Summary about this job

Detail information about job Applications Support Analyst. Terms and conditions vacancy

Chermside
Permanent Full Time

Application Support Analyst

Wesley Mission Queensland (WMQ) is a large and dynamic organisation with more than 65 locations throughout South East Queensland supporting 100,000 Queenslanders every year. As a not-for-profit organisation with over 100 years' experience in delivering aged care, Wesley Mission Queensland has a history steeped in hope, respect, compassion, empowerment, innovation, justice and integrity. To learn more about our organisation, please see www.wmq.org.au & https://www.youtube.com/user/wmbmedia.

The role of the applications support analyst is to support and enhance business process through the use of core business applications. The Business Solutions Group is a high performing team that provides solutions for the business, supported by systems and technology. This includes functions such as Service Desk Support, Applications Support, IT Governance, Information Security and Project Management. 

Key Responsibilities Include:

1. Undertake key applications monitoring and optimisation to ensure appropriate levels of performance of all relevant applications
2. Ensure the provision of proactive support of business critical applications
3. Maintain, develop, document and store specialist technical knowledge for all core applications
4. Develop and maintain appropriate relationships with customers and users via day to day interactions, including consistent, high quality feedback and communication
5. Ensure compliance with departmental and organisational policies (i.e. change control, IT security standards, release management, incident management)
6. Identify key areas for process improvement in the provision of applications support and management

 

Applications must address the 'Qualifications, Knowledge and Requirement' for this role (contained within the attached position description) and are to be submitted online at www.wmq.org.au by 4pm, 30th July 2018. 

Wesley Mission Queensland's Vision is a compassionate, just and inclusive society for all.  We are committed to EEO, OH&S, Ethical Practices and the principles of Cultural Diversity.  We are a preferred employer for older workers.  Successful applicants are expected to abide by the WMQ Code of Conduct.  Relevant criminal record checks will be undertaken on recommended applicant.  To view our Privacy Policy, please click here.  Salary Packaging is available to permanent Staff to enhance remuneration.

Enquiries: Selina BEAUCHAMP
Ph: (07) 3621 4523
Applications Close: 30/07/2018

To view the position description or submit your application please click the 'Apply Now' button below.