Customer Service Coordinator/ Training Administrator/ Internal Sales

Summary about this job

Detail information about job Customer Service Coordinator/ Training Administrator/ Internal Sales. Terms and conditions vacancy

Training & Customer Service Coordinator

Great opportunity for an organised person who thrives on a busy office environment who wants to learn more about business, training and what it's like to work for a great companyt! Rapidly growing Registered Training Organisation requires an enthusiastic and well organised Training and Customer Service Coordinator.

Based from our Yarrawonga office and part of our customer service team you will answer the phone in a bright and cheery way, organise training sessions for our trainers across the country with our clients, coordinate training bookings, complete travel bookings and print certificates/textbooks and materials.

this role will also involve internal sales, answering clients inquiries (email/ phone/ walk in) as well face to face client meeting.The candidate will have telephone and face to face sales experience in service industry, preferably with a safety background. The ideal candidate should have strong negotiating and strong organisational skills.

This is a full-time role with a salary range of $50,000 $60,000 + Superannuation.

Why should you consider working for Fire and Safety Australia?

Excellent team member retention rate

We have a great culture within our team

Monthly bonusses for course bookings

Weekly and Monthly team member awards (Gold class tickets, gift vouchers)

Be exposed to a national organisation and a team across Australia

Learn – access employer paid professional development training

Managers – Our managers are passionate and enthusiastic about what we do, we are fair and reasonable and support our team members

Fire & Safety Australia is one of Australia's fastest growing providers of nationally recognised safety and emergency response training. We are a growing company with a hardworking and enthusiastic team who is focussed on becoming Australia's premier provider of emergency response services and safety training.

We trained over 36,000 people in 2014 across every State and Territory of Australia and you will be responsible and accountable for providing outstanding scheduling for our courses and greeting our clients and team members on the phone in a terrific manner every time the telephone rings!

As the newest member of our growing team you must live and breathe our company values which are:
*Passion for safety
*Commitment to our team and clients
*Thirst for improvement
*Be memorable

Our company values set us apart from the competition and show who we are and what we want to achieve. Our company values and our core purpose ('To forever change safety in the world...One experience at a time'), are what makes us different and an employer of choice within the training and safety industry.

You will be required to work as part of our team, wear our company uniform and support our training by:

Answering the phone in a terrific and memorable way every time

Organising Training courses across Australia and liaising with clients, our sales team and our trainers

Booking travel for our national team (flights/hotels/car hire etc)

Printing and mailing certificates

Assisting management with urgent requirements that involve organisational skills

To apply for this growth role with our company and to have a highly successful career you must:

Live our company values, fit our company culture and demonstrate previous experiences that show you believe in and have lived these values in previous employment

Be willing to put the needs of our clients and our team first in everything that you do

Have office environment

Have excellent email, Microsoft office and IT skills

Have excellent communication skills and be able to provide memorable customer experiences

Be able to meet set KPI's for training, administration and other activities

Be willing to learn new skills and always act as part of our team

This position requires you to submit a comprehensive CV and a cover letter outlining why you want to work with us and why you are the right person for our role.

Selection for this position will involve an interview and only applications that are progressing to the next step will be responded to. 

Our core purpose and values are listed below, unless you agree with these values, then please do not apply for this job. Our values show who we are, what we do and how we act.

Thanks for taking the time to learn about Fire and Safety Australia, if you are keen to apply for a role with us then please apply 

www.fsaus.com.au