Technical Service Administrator
An exciting opportunity for a technically minded and organised individual to join our team in Hallam, Victoria
Summary about this job
Client & Sales Administration
Company: Grundfos Pumps Pty Ltd
Location: Melbourne
Work type: Full Time
Salary: Salary + Super + Bonus + Benefits
Phone: +61-7-6977-8407
Fax: +61-3-5580-1098
E-mail: n\a
Site: n\a
Detail information about job Technical Service Administrator. Terms and conditions vacancy
- Globally Supported Organisation
- Flexible and Values Driven Culture
- Supportive Team Environment
About our Company
BKB Building Solutions supplies Mechanical, Fire and Hydraulic pumping solutions to the Commercial Building Sectors. Our business is underpinned by significant knowledge and experience in this specialised field. As a wholly owned subsidiary of Grundfos Pumps, BKB operates under a financially stable and sustainable organisation with strong values and commitment to customer service.
About the Role:
The successful candidate will be required to provide administrative and technical support to our service teams, sub-contractors and customers. The successful candidates will enhance the customer experience and ensure that a strong customer relationship is developed.
Key Accountabilities
- Capture and respond to inbound service enquiries with regards to repairs, spare parts requirements, warranty and commissioning
- Allocate and coordinate service work with customers and technicians
- Administration of all service orders including preparation of quotations, processing of invoices, issuing purchase orders, and following up debtors
- Preparation and distribution of service and activity reports
- Maintenance of registers and relevant documents
- Liaising with service staff and contractors regarding any on-site scope of work
- Assist in technical specifications required by colleagues and customer
- Responsible for monitoring and answering after-hours phone for urgent requests
Knowledge, Skills and Experience
- Minimum 2-3 years’ experience in service administration / service environment
- Analytical mind and technically minded
- Good interpersonal and communication skills
- Phone etiquette with strong customer service skills
- Exceptional time management, organisational and planning skills
- Proficient in MS Office, especially MS Excel
- Pronto experience desirable
- Experience in the pump industry is also desirable
Desirable Attributes
- Strong attention to detail
- Eager and willingness to learn
- Resourceful and customer-oriented
- Thrives in a fast-paced environment