Customer Service Administrator

Summary about this job

Detail information about job Customer Service Administrator. Terms and conditions vacancy

• Work for a global leader with many training and promotion opportunities
• Excel your skills in Customer Service
• Work in a friendly and supportive team where you can make a positive change

Parker Hannifin is a global leader in motion and control technologies operating for 100 years. Parker has been manufacturing products and providing services that help people live safer, more comfortable, and more exciting lives. Our products helped Charles Lindbergh cross the Atlantic, Boeing to produce its jetliners to bring the world closer together, Neil Armstrong to land on the moon, and Apollo 13 to return astronauts safely to earth.

We are looking for a Customer Service Administrator who is willing to work in a fast paced work environment and who will be responsible for providing high quality customer service in a timely manner. 

Selection Criteria

To be successfully considered for this role, you will have:

• High attention to detail, and high level of accuracy in data entry and reporting, where you will be accountable for your own work
• Proficient in MS Office including Word, Excel, Power Point
• Minimum 2 years’ experience in a similar Customer Service and/or Administration role
• Preferably, experience in JDE and Ariba 
• Willingness to work hard and continuously learn and improve themselves
• A positive and 'can do' attitude 
• Ability to take initiative and find practical solutions in a timely manner
• Ability to multi-task and work across multiple tasks at any one time and remain focused and organised in a high pressure, fast paced environment
• Ability to prioritise workload to effectively support a busy department
• Strong organisational skills and a desire to drive process efficiencies
• Excellent team member and communicator both verbal and written 

Main Duties and Responsibilities

Managing Premier Customer Service

• Order entry
• Expediting
• Sorting invoices and entry
• Dealing with invoice discrepancies
• Investigating and processing credit
• Continuously look into opportunities to improve relevant processes and make suggestions accordingly

Assisting with Reception Duties (where required)

• Answering and directing phone calls
• Assisting with customer inquires
• Entering con notes to JDE
• Saving POD’s
• Arranging couriers
• Processing EFT payments
• Managing meeting room bookings
• Prepare and maintain meeting room for bookings
• Ordering stationary
• Ordering PPE
• Assisting with other administrative tasks as required

At Parker we strive to set a positive example for the companies around us.

Parker’s core values are:

• Winning Culture – We insist on integrity, honesty, respect and ethical behaviour.
• Passionate People – We are empowered;  every idea counts and every role has a voice.
• Valued Customers – We aim to delight our customers by partnering with them and responding to their needs.
• Engaged Leadership – We lead by example, demonstrating our values in all circumstances and at all times.

Some of the benefits in this role for the suitable candidate will be:

• Working for an organisation with a strong focus on employee engagement and be a part of a successful High Performing Team
• Working for a global leading organisation committed to a high level of Health & Safety at all times with a goal of zero harm.
• Working for a Registered Training Organisation, which will train you in-house and provide you with certification of your learning.
• Receiving further support to develop your career through external workshops, training courses and networking.
• Working for a successful and continuously growing organisation with many local and international internal promotion opportunities to move your career forward.

If you are interested in this exciting opportunity, please apply via Seek by submitting your resume and cover letter addressing the selection criteria.

Please be advised that only selected candidates will be contacted for an interview.