Daily Technician Coordinator / Scheduling
FRA is looking for a dedicated, vibrant & experienced individual to join our Scheduling / Work Force Planning team!
Summary about this job
Other
Company: Flood Restoration Australia
Location: Melbourne
Work type: Full Time
Salary: n\a
Phone: +61-3-7795-3002
Fax: +61-7-1441-4376
E-mail: n\a
Site: n\a
Detail information about job Daily Technician Coordinator / Scheduling. Terms and conditions vacancy
- Young and Dynamic team!
- Fast-paced Industry!
- Great Team Culture!
Key Aspects
- Braeside Location.
- Full Time position.
- Salary commensurate with Experience.
- Experience with scheduling is a MUST.
Summary information
This is an exciting opportunity to join a great team. We value people at Flood Restoration Australia (FRA).
FRA is a well-established, progressive and innovative Restorer that requires the services of a Work Force Planner for its Melbourne operations. The position reports to the General Manager.
The main focus of the role is to schedule technician attendances for the various water, fire restoration and mould remediation jobs for our valuable customers and clients. We therefore require a team member that is highly organised, able to prioritise tasks and has a strong work ethic. Industry experience will be highly regarded although not essential to the success of the position.
This role is for an immediate start.
Key Responsibilities
- Making the first call to the Insured, confirming details and arranging Technician / Project Manager attendances for all claims as required.
- Setting up daily schedules and appointments for Technicians and Project Managers.
- Distributing individual schedules to Technician and Project Managers daily.
- Entering relevant data into our systems.
- Attending regular meetings with the technical team.
- Collating information regarding Technician meetings and taking minutes.
- Communications via email and telephone with the Insured and Insurer as required.
Other duties include:
- Registering new claims into our system.
- Assisting with miscellaneous administrative duties as they arise.
- On call roster duties required occasionally.
- Overtime if and when required.
Key Selection Criteria
- Excellent written and verbal communication skills.
- Ability to manage competing and multiple priorities.
- Ability to display empathy and an understanding of our customers.
To apply for this role, please send your resume and details to [email protected]
About this company
Flood Restoration Australia provides a comprehensive restoration service in the event of storm, flood and fire damage to insurers and direct clients. We have the capability to tackle and successfully restore major loss events, both commercially and residentially.
Our services extend to mould remediation, sewage mitigation / clean-ups, meth & drug lab remediation and de-contamination, crime & trauma clean-up.
Please refer to our website to learn more about our company, people and culture.
www.fra.com.au