Delegate Manager (Customer Services)
Fantastic opportunity to join this leading continuing professional development organisation and an enthusiastic, supportive events management team.
Summary about this job
Client & Sales Administration
Company: Legalwise Seminars Pty Ltd
Location: Sydney
Work type: Full Time
Salary: n\a
Phone: +61-2-8620-7997
Fax: +61-7-4520-9851
E-mail: n\a
Site: n\a
Detail information about job Delegate Manager (Customer Services). Terms and conditions vacancy
- Opportunity to join an industry leader
- Excellent team environment and opportunities to make a difference
- Based at easy public transport with FREE gym and pool
Legalwise Seminars is a leader in providing continuing professional development programs to the legal and accounting industries. Start your career in the events industry with a team that is open to giving talented people a chance to prove themselves.
We are looking for a vibrant Delegate Services Manager to take care of our delegates in the very best manner. The role is busy and varied and is perfect experience to develop your customer service career or for a driven candidate looking to kick-start their career in the events industry.
Your key responsibilities:
- Be the main contact for delegates and assist them with their enquiries
- Registering delegates into the registration system
- Managing accreditation with regulatory bodies and industry associations
- Managing verification and certification of delegate attendance
- Managing our individual and corporate subscriptions
- Organising internal training and social events
- General office management including repairs, kitchen requirements, office supplies
Why you want to work for us:
- Great salary depending on experience
- An amazing opportunity to learn and grow in both customer service and the events industry
- Located right at both train and bus transport
- Free access to a gym and swimming pool
- An awesome coffee machine to get you going in the morning with a full pantry with bread, fruit, milk, spreads and more!
- Charitable initiatives such as Biggest Morning Tea and Beyond Blue
- A great team environment
Your skills and experience:
- Exceptional customer service/support role over the phone, via email with great communication skills
- Event management qualifications or experience would be perfect but not essential
- Demonstrated excellent interpersonal skills including verbal and non-verbal communication techniques, conflict management and rapport building
- Strong administrative and organisational skills with meticulous attention to detail and accuracy, including writing, editing and proof reading
- Numerate and enjoy basic accounts receivables
- Outstanding organisational skills
- Confident in managing multiple tasks and projects simultaneously with little supervision
- Strong team player with a can-do attitude
- Lateral thinker who performs under pressure
- Ability to remain focused, self-motivated and driven