Customer Service Team Leader | Macquarie Park

Summary about this job

Detail information about job Customer Service Team Leader | Macquarie Park. Terms and conditions vacancy

Every day, we make the world cleaner, safer and healthier – protecting people and vital resources.  Ecolab is the global leader in water, hygiene and energy technologies and services.  Around the world businesses in foodservice, food processing, hospitality, healthcare, industrial, and oil and gas markets choose Ecolab products and services to keep their environment clean and safe, operate efficiently and achieve sustainability goals. Our global workforce of over 44,000 employees is consistently delivering comprehensive solutions that meet the unique needs of our customers.
 

If you are passionate about leading and developing a talented team while delivering a superior level of customer service, this is the role for you.
 

In this role you will work closely with the Customer Service Manager and will be responsible for the following:

• Lead and develop the Customer Service team to make a difference by providing an exceptional level of customer service.
• Exceed business expectations and ensure that the long-term objectives of Ecolab are achieved while upholding and communicating the company’s values and vision.
• Provide team members with the tools, resources, and support required to achieve KPIs, business and personal goals.
• Drive coordination between the support services, sales, supply chain, and finance teams to provide world-class service.
• Promote and develop a culture of outstanding customer service
• Nurture personal performance and development through goal setting and one-on-one sessions.
• Daily, weekly, and monthly reporting requirements.
• Resolve advanced customer queries and escalations.
• Maintain and update training material and engage team members in process improvements.
   

Key Experience/Skills:

• Intermediate to advanced level of computer skills including ERP systems and the Microsoft Office Suite
• Proven record of providing exceptional customer service solutions
• Degree qualified or currently working towards Bachelor Qualification
• Team leader experience preferred
•  Action oriented
• Excellent problem solving and time management skills.

At Ecolab, we are dedicated to ensuring our associates are provided with an environment geared toward the recognition of achievement, growth, safety and well-being. There are various opportunities to receive additional rewards and recognition from time to time. We also offer our associates opportunities to participate in Ecolab stock ownership, health and well-being subsidies, study subsidies, product and service discounts, and the opportunity to champion community activity programs.

Ecolab is an equal opportunity employer that relies on diversity of our work force to drive innovation and growth.