Service Coordinator
• Fantastic Team • Multinational Company • Immediate Start • Western Sydney - Close to public transport
Summary about this job
Contracts Administration
Company: Winterhalter Australia Pty Ltd
Location: Sydney
Work type: Full Time
Salary: Salary by Negotiation
Phone: +61-3-7420-3451
Fax: +61-8-2179-5878
E-mail: n\a
Site: n\a
Detail information about job Service Coordinator. Terms and conditions vacancy
Our prestigious, Multinational Sales and Service Company is offering a rare opportunity for a Service & Accounts Administrator on a full time basis with immediate start.
This is a varied position responsible for assisting to Service Manager to allocate services to respective technicians, answer and re direct calls to our team members, answer customer enquiries and invoicing, process credit card payments.
This is a full time position at our office located at our Western Sydney Head office.
Hours are Monday to Friday. 9am to 5.00pm.
Key Accountabilities:
- Professional, pleasant telephone manner
- Ability to work independently and part of a team
- Ability to work well under pressure in a fast-paced role
- Strong customer service skills
- Strong written and communication skills
- Strong interpersonal skills
- Strong time management and organisation skills: must hold an ability to multi-task and prioritise tasks
- Experience with Microsoft Office Suite, Excel & Outlook
- Sound knowledge in invoices / Quick Books and SIMMS (or similar program)
This rare opportunity is available for a candidate who is capable of hitting the ground running and adding immediate assistance during a busy period. A quick learner who is able to start the position with minimum direction will best suitable.
Experience
- Previous service planner experience, co-ordinator role, invoicing management
- 2 to 3 years' experience in a high volume call centre
- Solid negotiation skills
Knowledge
- Service Co-Ordination
- Sales
- Customer Service
- Standard to Moderate Administration skills
Skills & competencies
- Customer service focused: committed to providing exceptional customer service across all channels – written, phone and face to face. Call centre experience is an added advantage.
- Communication: the ability to communicate clearly and concisely, varying communication style depending upon the audience.
- Attention to detail: excellent attention to detail and written skills when communicating with others, both internally and externally.
- ability to apply knowledge in a practical, commercial manner.
- willingness to assist and support others as required and get on with team members.
- Time management/organisation: accomplish objectives effectively within time frame given, and carry out administrative duties within portfolio in an efficient and timely manner.
Personal attributes
- Professional approach (essential).
- Confident manner (essential).
- Positive approach to change (essential).
- Time Management (essential).
- Punctual (essential) Start times 9.00 Am – 5.00 Pm