Client Services Associate

Summary about this job

Detail information about job Client Services Associate. Terms and conditions vacancy

• Key service delivery role within the Sydney city office
• Accuracy, responsiveness and teamwork are the keys to success
• Deliver market leading client satisfaction

Computershare is a global company market leader in transfer agency and share registration solutions. We provide services and solutions to listed companies, investors, employees and other financial institutions, and are renowned for our positive culture, deep expertise and strong business results. 

Working with an experienced and friendly team you will be able to showcase your exceptional customer service and administrative skills whilst working closely with internal and external stakeholders. The Client Services Associate role is key service delivery appointment and is playing an integral role in our client?s customer service experience. You will provide ongoing day to day specialist support as well as client service project and task management for events such as shareholder meetings and client service responsibilities.

The primary objective of the role is achieving outstanding client satisfaction and in the process developing ongoing business relationships between the Investor Services Team and clients by ensuring that client needs are met through responsive, high quality service delivery. A self-motivated, enthusiastic and strong communicator with high attention to detail will be well regarded for this role.

Key responsibilities include:

• Meeting service levels expected by clients and management teams in a timely, efficient and accurate manner
• Teamwork, including actively providing support and guidance to fellow team members and attend and contribute to team meetings and activities when required
• Working with the Relationship Management team to formulate client engagement strategies
• Delivery of projects and assigned tasks to the highest level of quality and customer experience
• Liaising with clients, shareholders and other stakeholders to provide information and solutions ? via phone, email and in person
• Developing and maintaining positive relationships with internal and external stakeholders such as clients and shareholders
• Timely updating of information management systems
• Contributing to process improvement, knowledge management and cross training
• Office administration, support and event management when and if required

To be successful in this role you must demonstrate:

• A genuine passion for service delivery and customer/stakeholder engagement
• Capable of working in a team and managing multiple tasks and projects and demonstrating full accountability
• Previous experience in account / portfolio management / managerial support / service delivery and/or project management
• High attention to detail
• Intermediate skills in Excel, Word, PowerPoint and Outlook
• An ability to work to deadlines and flexibility with working hours during peak times
• An ability to quickly learn new systems and processes
• Adaptability to an ever-changing/fast changing environment

 Desirable criteria:

• Tertiary qualifications, with business orientation highly regarded
• Financial services or retail sector background

What We Offer:   

• The opportunity to work for a large global corporation and the opportunity for career progression
• Access to our Employee Share Plan
• A supportive working environment, with friendly peers and management
• Salary packaging, discount schemes and volunteer leave opportunities
• Only Australian company in Reuters? top 100 tech leaders list

To apply click on the apply button and follow the application process

Applicants need to hold Australian Citizenship or a Permanent Residency.

Computershare may conduct a criminal background check on applicants subject to current legislation.

We want every person who joins our team, every customer and every supplier to feel welcome. We see diversity as a source of strength - the more perspectives we have, the better equipped we?ll be to meet the demands of our diverse global customer base. We believe in equality for everyone, regardless of age, ethnicity, gender identity, race, religion, disability or sexual orientation. Please go to our website to read our Diversity and Inclusion Policy.
| CERTAINTY | INGENUITY | ADVANTAGE |