Customer Service Officer
Mulgowie Farming Company is seeking a diligent person who can perform in a Customer Service Officer role, based in Southwest Brisbane.
Summary about this job
Client & Sales Administration
Company: Private Advertiser
Location: Brisbane
Work type: Full Time
Salary: n\a
Phone: +61-2-9238-4201
Fax: +61-3-2842-4400
E-mail: n\a
Site: n\a
Detail information about job Customer Service Officer. Terms and conditions vacancy
- Full Time - set rotating roster
- Immediate Start Date (or as negotiated)
- Based in Springfield Head Office
About Us
Mulgowie Farming Company is a large horticultural business, specialising in the growing, packing and marketing of fresh produce for domestic and export markets. Operating from farms across Eastern Australia and with key administration functions based in Southeast Queensland, we are a leading grower in the Australian market.
Job Details
Mulgowie Farming Company is seeking a diligent person who can perform in a Customer Service Officer role, based in Southwest Brisbane. Reporting directly to the Customer Service Coordinator, this is an exciting position in the fresh produce industry where you will assist in connecting our farm's produce to the consumer and have potential to grow your career. In your immediate role you will be responsible for the delivery of day-to-day administration support for the sales team.
For this role you will be required to:
- Support daily processing and communication of logistical planning for seasonal sites
- Champion freight cost efficiencies with best practice freight maximisation
- Process shipping cost documents, invoices, weekly customer quotations, purchase orders among other duties as the role develops
- Control daily logistical planning to ensure orders are processed in an accurate and timely manner
- Adjust sales and production order changes as required
- Ability to work a set 10 and 4 roster with varying start and finish times provide 365 day support and service to our customers
- Maintain customer feedback register with initiation of corrective actions
To be successful in the position you will have:
- Prior office administration or relevant industry experience
- Ability to work a rotating roster to include minimum of 1 weekend a month
- Great attention to detail, be able to work under pressure and have the ability to work with confidential information
- Positive “CAN DO” attitude
- Strong analytical and problem solving skills with the ability to remain proactive and solution focused
- Strong Excel and Microsoft office skills
- Experience in SAP will be beneficial
- Ability to periodically travel to sites to provide face-to-face support
- Ability to work well with diverse and cross-functional teams
- Ability to work between administration and compliance
Why Join Us?
At Mulgowie; we value the Consumer in all of our decision making; value the safety of our people and product; respect all people and are united through team spirit; and value clear communication whilst welcoming all ideas for improvement.
This is an exciting role for candidates who pride themselves on providing a high level of customer satisfaction, have experience working in a Customer Service Sales Team and have the drive to continue professional growth to support and strengthen our high calibre operations.
If you believe you possess the above criteria please provide a cover letter and current resume outlining your skills and experience to [email protected]
For a confidential discussion on this opportunity please contact Danielle Scott on 0476 076 007