Client Services Coordinator

Summary about this job

Detail information about job Client Services Coordinator. Terms and conditions vacancy

We are currently seeking a Client Services Coordinator to join our team on a 12-month contract at our Sydney CBD office. This is a great opportunity to join a supportive, friendly team and maintain your work life balance with flexibility in your start and finish time.
  
About the Role:
  
As part of our Client Services team this role is focused on the support and coordination of training schedules and registration for internal and external clients within our Assurance division. Key responsibilities include:

• Process registrations and schedule training courses for our internal and external customers
• Be the first point of contact for any internal or external enquiries
• Follow up on customer queries to ensure appropriate actions are taken
• Ensure client information is maintained and accurate in the database
• Process workflows and assigned activities in Salesforce and SharePoint
• Provide effective administrative activities to meet business and client requirements whilst building strong and positive relationships with customers at various levels

To be successful in this position you will have...

• Previous experience in an Operational/Support role
• Great communication skills especially via phone and email
• Call Handling and issue management experience
• Strong attention to detail and effective time management
• Resilience and accuracy in a high volume environment
• Well-developed client services skills and issue resolution
• Advanced computer and operating systems literacy including office systems, managing workflows and database management

About us:

SAI Global provides a range of solutions, services and expertise to help individuals and organizations manage risk.  Our business comprises four core divisions:

• Risk management solutions: We help companies take an integrated approach to risk lifecycle management through an innovative mix of industry expertise, market-leading software and ethics learning solutions;
• Global standards: We are a trusted provider of standards, technical information and regulatory content to organizations globally;
• Australian property broking and information: We are Australia’s largest provider of property information and settlement services and support confident decision making across all stages of the property lifecycle;
• Assurance certification and training: We provide accredited audit and certification services based on third-party endorsed management systems, and world-class training, to support organizations gain efficiencies, improve performance and ensure compliance

Underpinning all SAI Global’s diverse, market-leading solutions are proven and trusted business methodologies, powered by local expertise and know how.

We have global reach, with locations across Europe, the Middle East, Africa, the Americas, Asia and the Pacific. To find out more about us - visit www.saiglobal.com

To take advantage of this opportunity, click ‘Apply’ and for further information email [email protected]