Customer Service Officer - 6 month contract

Summary about this job

Detail information about job Customer Service Officer - 6 month contract. Terms and conditions vacancy

The role:
The main responsibilities of this role will include assisting established customers with their trade enquiries and orders, entering the information into the system and maintaining a high standard of service that consistently exceeds our customer's expectations.

Your main duties will include but arent limited to:

• Liaising and developing relationships with internal and external stakeholders to address trade related enquiries.
• Processing orders and quotes in our system on a daily basis
• Answering inbound and outbound calls from a variety of people
• Managing an established customer base of large commercial clients, mostly over the phone.

Please note: The role will be based in our Trade Centre at Greystanes and it is a full-time permanent role.

Skills and experience required:

• An enthusiastic, friendly and outgoing customer service orientation with strong emphasis on delivery
• A willingness to learn, assists others and work in a team based environment
• An ability to thrive under pressure whilst maintaining a high level of attention to detail
• Strong time management and organisational skills with the ability to multi-task
• Excellent verbal and written communication skills
• Strong intermediate experience with Microsoft Office and other computer-based systems
• Previous experience in a high volume call centre, sales or customer service environment
• Previous Trade and Building experience (timber, hardware and construction) would be an advantage but not essential

Benefits & Culture:
As part of the Wesfarmers Group, Bunnings offer awesome career opportunities, excellent training and development opportunities, great salary packages, fantastic discounts, and the chance to work in a culture that recognises the difference you make to people and the business.

No agencies please.