Client Services Officer
Professional Services firm looking for a Client Services Officer with outstanding communication skills Great location with on the job training
Summary about this job
Administrative Assistants
Company: Conquest Accounting
Location: Brisbane
Work type: Full Time
Salary: n\a
Phone: +61-2-6436-8211
Fax: +61-2-7450-1511
E-mail: n\a
Site: n\a
Detail information about job Client Services Officer. Terms and conditions vacancy
The Company
We are a professional services company in the accounting industry and are looking for a well presented and professional individual. We are an innovative, and fast paced firm who encourage self-development, provide practical tax advice, and are happy to go the extra mile for our clients. Comprehensive training will be provided to the successful applicant. Our office is in a city fringe location, close to public transport and retail areas.
The role
You will be the the link between the client and the accounting services team for a boutique office, and your duties will include but are not limited to the following tasks:
- Attending to client calls and queries.
- Lodgements on behalf of client with relevant authorities.
- Processing of refunds from ATO and maintaining Trust Account documents and relevant paperwork/reports.
- Support to Accountants on a needs basis
- Reception duties when receptionist is on leave/absent.
- Internal Invoicing
About you
You will be a customer focused individual with a passion and drive to deliver an exceptional customer experience and provide the highest level of service and professionalism. Your bright, friendly demeanour and your ability to multi-task without compromising work ethic or high standards in customer service will be essential. You must be immaculately presented, well spoken, a fast learner, eager to assist and have advanced computer skills. An outstanding telephone manner and highly developed communication skills are also required.
The successful candidate must have the following capabilities:
• Exceptional customer service with ability to Create a welcoming and positive customer centric environment for all customers, clients & staff
• Excellent phone manner and communication skills
• High attention to detail and ability to multi task, with ability to prioritize workload.
• Strong organisational skills and time management
• Knowledge of MS Office and Outlook
• Demonstrated ability to work in fast paced environment, working under pressure and meeting deadlines
• Immaculately presented on a daily basis.
Previous experience within a professional services organisation is highly regarded, as is experience with the Sage Platform of products. The ability to communicate well at all levels and ability to work unsupervised is essential. Social media/marketing experience will also be highly regarded.
This role is for an immediate start. Hours are 8.30 – 5pm daily
Our expectations and key tasks of the role include:
• Rapidly gain a thorough understanding of our business; services, culture and people
• Effectively handle with the utmost of discretion and consideration the individual needs of each client.
• Focus on servicing both your external and internal clientele – working with people, not against them. You turn all situations into a positive.
• Most importantly, a smile on your face!
• Attending to daily web enquiries
• Provide administrative support to the office on a needs basis
• Social media and marketing skills
In order to be successful for this position, you need to be prepared to meet the above outlined expectations daily. It is vital that you have at least 3 years Corporate Reception experience to be considered in this position.
If you feel that this role is for you, please forward your application. This should include a covering letter highlighting relevant experience and strengths, along with a resume detailing education, work history, referees etc. It should also include your availability to start in the role.
Please note, only successful candidates will be contacted for interview.