Concierge

Summary about this job

Detail information about job Concierge. Terms and conditions vacancy

• Concierge | Customer Liaison | First Point of Contact
• Problem solver | Attention to detail | Physical work required
• Excellent Remuneration | Well established team | Passion for Innovation

THE COMPANY

BGIS, a Brookfield Company, is a leading provider of integrated real estate management services, facilities management, professional services, project delivery and workplace solutions. 

With a combined team of over 7,000+ people, we are focused on enabling innovation through the services we deliver, while actively engaging new opportunities that add more value to our clients' businesses.  Globally, BGIS manages approximately 30 million square metres of client portfolios across more than 30,000 locations in Australia, Asia, New Zealand, North America, Europe and the Middle East.

 THE ROLE

The Concierge will provide an exceptional level of customer service meeting and greeting clients and visitors. They will be the first point of contact for all incoming phone queries, managing requests and room bookings.

 Due to the security clearance checks for this account to be successful you must be able to pass a Government security clearance.

 This position will be based in Parramatta, NSW.

• First point of contact for all incoming phone queries, managing requests and room bookings
• Greet and assist visitors and guests including the provision of support business services including acting as the interface between the client / visitor stakeholders and internal management staff
• Coordinate and set up meeting and conference rooms
• Reporting on the service components of the concierge operations
• Conduct work activities that include inspections of male bathrooms & locker rooms, lighting and plumbing inspections

Skills & Experience

• Strong demonstrated experience working in a Customer facing environment;
• Professional telephone manner -  listening, questioning, empathy, clear client outcome and professionalism;
• Demonstrated attention to detail
• Excellent key board skills, speed and accuracy
• Able to respond quickly to change and adopt a flexible/ innovative approach to problems and opportunities;

BENEFITS & CULTURE

‘Stepping Up' is an innovative and interactive talent development programme designed to help each member of the BGIS team contribute to continuous professional development.  Our benefits include flexible work options, an EAP program which provides free counselling services to employees and their families, Paid Parental Leave, Study assistance and much more.

BGIS is committed to building a workplace culture that values diversity and inclusion. We actively promote and support the employment of people with disability, Aboriginal and Torres Strait Islanders, LGBTI and other diversity or minority groups.