Administration Support Officer - Brisbane QLD

Summary about this job

Detail information about job Administration Support Officer - Brisbane QLD. Terms and conditions vacancy

• Ability to manage competing priorities & adjust to changing work demands
• Requires strong administration & computer skills, Word & Excel is a must
• Full-time role working Monday-Friday based in Pinkenba QLD

About the company

Serco is an extraordinary company, making a positive difference to people’s lives every day. We are part of a team of 70,000 people delivering essential services on behalf of governments and organisations around the world.

Our values are Trust, Care, Innovation and Pride and these underpin everything we do. Our people help in ways that matter. We are curious, creative, and collaborative. We are passionate about what we do.

Our employees take pride in helping thousands of people every day in Immigration detention facilities across Australia, responding to their cultural, religious and individual needs.  

Our people are trusted by the government to ensure the safety and well-being of the people in our care and ensure essential services are provided seamlessly. This includes security, facilities maintenance, accommodation, transport, logistics and catering.

We work in a challenging and changing environment that brings a sense of achievement in a job well done and the difference we make every day.

Serco Immigration Services are seeking experienced and highly organised Administration Support Officer to provide efficient administrative support to the Transport & Escort team based at the Brisbane Immigration Transit accommodation site (BITA) in Brisbane QLD.

To be successful, you will be a highly organised and pro-active team player with significant experience working in a dynamic work environment for a large organisation. It is essential that you have good Microsoft Office package skills, particularly Word and Excel and accurate Data Entry Skills. You will have proven ability to manage competing priorities and adjust to changing work demands with a demonstrated ability to build and maintain effective working relationships on many levels.

Key accountabilities

• Check upcoming tasks for following days/ days.
• Reconcile all Portal Transport Numbers (PTN – task number) ensuring all are marked as scheduled from previous day.
• Update ASAP tasks in register from previous day (non-planned tasks).
• Go through emails and/or Portal Referrals to ensure that all Request for Service (RFS - from IHMS/ABF) were actioned from previous day/this morning.
• Update daily task board with Alternate Place of Detention (APODs)/Domestics/Internationals.
• Monitor inbox and Referrals Portal.
• Go through planned escorts for next day to determine if money is required and confirm with DSM what funds. Provide Finance Admin with RFSs noting the amount required.
• Maintain Site Risk Assessment (SRA) matrix.
• Prepare Approval / Mitigations / Restraints spreadsheet for next day. Input appointment details and detainee details (not intel information) then send to Detainee Service Manager for input of mitigations.

Qualifications, Skills & Requirements

• Good Microsoft Office skills, Word & Excel essential
• Accurate Data Entry
• Demonstrated high level of communication skills both written & verbal
• Previous experience in logistics would be desirable but not essential
• Certificate III Administration or Business Studies would be favourably viewed
• Ability to maintain an Australian Federal Police Clearance

This is a fulltime opportunity working Monday through Friday from 8am until 4pm and based in Pinkenba QLD. If you believe you have the skills and experience required to successfully fill this position please apply to join the dedicated team at Serco.

Serco is committed to diversity and inclusion. If you are inspired to make a positive difference, find out more about us at www.serco-ap.com.au.