Office and Support Administrator
Fantastic opportunity to work in a small team with a growing tech company, delivering software solutions to the hospitality industry!
Summary about this job
Client & Sales Administration
Company: Cooking the Books Enterprise
Location: Melbourne
Work type: Full Time
Salary: n\a
Phone: +61-3-7436-8281
Fax: +61-3-8776-4641
E-mail: n\a
Site: n\a
Detail information about job Office and Support Administrator. Terms and conditions vacancy
About the business
Cooking the Books Enterprises is a leading hospitality software organisation with a suite of web-based programs that deliver critical operational and management information to businesses in the hospitality industry. Our range of programs include Cooking the Books, Drinking the Profits, Invoice Ripper, Keeping it Cool, Portion Pocket and Shifty Business. Our software platforms are designed to provide businesses with financial control by delivering detailed insights into managing food and beverages costs, stock control, recipe cards and costings, sales revenue, electronic ordering, invoicing and menu & beverage development. Our vision is to create a completely streamlined management system for the hospitality industry.
For Cooking the Books Enterprises, success is seeing our client's businesses profit!
About the role
This full-time position will play an integral role in the customer service and organisational strength of our company; working alongside our current sales and support teams to assist with the day-to-day operations of the business. The successful candidate will have impeccable verbal and written communication skills along with a friendly demeanour.
Responsibilities
- Answer and direct phone calls;
- Simple data entry as required;
- Provide technical support to clients through a variety of channels (email, phone, live chat, etc.);
- Record customer interactions and raise internal technical issues through the support ticketing system;
- Assist in the preparation of reports on an ad-hoc and scheduled basis;
- Adhere to office policies and procedures;
- Order office supplies and research new deals from alternative suppliers;
- Provide general support to visitors;
- Act as the point of contact for internal and external clients;
- Other administrative duties as required by management.
Key selection criteria
- Strong IT skills, proficiency in MS Office (MS Word, Excel, Outlook, PowerPoint, etc);
- Excellent time management and organisational skills with the ability to multi-task and prioritise work;
- Ability to problem solve, escalating client concerns where applicable;
- A keen attention to detail;
- Able to grasp new concepts and technologies effectively - a quick learner!
- Excellent written and verbal communication skills including a professional telephone manner;
- Familiarity with the hospitality industry and relative terminologies;
- Previous experience within customer service or call centre environment is preferred but not required.
This is an amazing opportunity to play an important role in a successful and growing organisation.
A position description is available upon request.