Office Administration - Online Skincare Store & Customer Service
Are you passionate about the beauty industry? Do you give 5 star customer service? Do you want a more challenging role & be part of a dynamic team?
Summary about this job
Client & Sales Administration
Company: Soho Skin Management
Location: Brisbane
Work type: Casual/Vacation
Salary: n\a
Phone: +61-7-1138-8118
Fax: +61-2-2637-3723
E-mail: n\a
Site: n\a
Detail information about job Office Administration - Online Skincare Store & Customer Service. Terms and conditions vacancy
Soho Skin Management is a respected, nationally recognised clinical beauty salon & online store dedicated to giving our guests the best cosmeceutical skincare with the benefit of expert skin therapist advice.
This role is a combination of general administration, accounting based procedures, skin consultation, retail sales, and customer service. The following tasks are included within the role:
- Processing and dispatching website orders.
- Data entry using Xero and Microsoft Office applications.
- Online chat, email and phone skin consultations.
- Managing phone enquiries, orders, bookings and customer service.
- Managing website enquiries and email messages.
- Managing inventory levels and purchasing from suppliers.
- Maintaining content on the eCommerce website.
- Assisting with Online marketing and content generation.
Selection Criteria
Required skills and/or experience for this unique casual position includes:
- Demonstrated knowledge & experience in giving outstanding customer service.
- Experience with following detailed procedures efficiently to achieve daily targets.
- Experience with executing processes that require a high degree of accuracy.
- Excellent verbal and written communication skills.
- Excellent problem solving skills.
- Experience with Microsoft Office Outlook, Word, and Excel.
- Flexible to work varying days as required including Saturdays.
Desired will be Applicants with any of the following additional skills and/or experience:
- Beauty Therapist Certificate IV or Diploma.
- Experience in Digital marketing. (e.g. website, emails, social media and blogs)
- Experience in marketing on social media platforms such as Facebook, Instagram and Twitter.
- Experience in developing and documenting processes.
- Experience with Canva or Adobe Photoshop.
- Experience with Xero or other accounting software packages.
- Experience in Operational Management, Financial Management, or Human Resource Management.
Applicants must briefly address the selection criteria above. Please provide these responses along with your covering letter and résumé in order for your application to be considered.
Current drivers license and reliable transport are essential for this position.
You will be a happy and positive person who contributes to a productive environment, one who makes things happen, initiates new ideas and enjoys a "good laugh". Although working independently you will work closely with the managing directors and report directly to the team manager.
This is a casual role working towards a permanent part time or full time role for the right person.
Award pay is just the starting point. Regular bonuses will be given to those who demonstrate the required skills and ability to take on challenges with ease and accuracy.
With proven results and the right attitude, the candidate for this position may be offered management opportunities in the future.
Only short-listed applicants will be contacted, no recruitment companies please.