Senior Client Services Officer
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Senior Client Services Officer required by a NSW Government Department based in Nowra. ASAP start - 6 week contract. $55 per hour + super.
Summary about this job
Administrative Assistants
Company: TRS - Public Sector
Location: Wollongong, Illawarra & South Coast
Work type: Contract/Temp
Salary: n\a
Phone: +61-2-9796-4284
Fax: +61-2-9886-9493
E-mail: n\a
Site: n\a
Detail information about job Senior Client Services Officer. Terms and conditions vacancy
Senior Client Services Officer – NSW Government
A Senior Client Services Officer is required by a NSW Government Department based in Nowra for an initial 1.5 month contract. The Senior Client Service officer will provide high-level administrative and correspondence to the office, monitor and report on the processing of correspondence, and assist with the development of complex correspondence.
Key accountabilities:
- Undertake preliminary assessment of complaints and correspondence and prepare responses to these
- Assist the team leader to ensure records, documents and correspondence are promptly processed and accurately recorded
- For complex matters; refer correspondence/complaints to the relevant team
- Maintain the office’s complaints and allegations database
- Assist with the production of the monthly schedule of complaints and the resolution of enquiries into complaints and allegations
- Previous experience in a similar role
- Well-developed information technology skills
- Sound experience with various software packages; ability to quickly adapt to new systems
- Sound understanding of government mechanisms
- Ability to work with competing deadlines and priorities
- Strong communication skills, particularly written
If you have the relevant experience, apply now with your most recent CV (in Word format)
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