Customer Relationship Coordinator / Client Services

Summary about this job

Detail information about job Customer Relationship Coordinator / Client Services. Terms and conditions vacancy

Throughout our history, Simonds Homes has developed an enviable reputation for building Australia’s best homes. Our goal is not only to provide our customers with high quality, affordable homes in some of the best land developments in Australia, but to ensure that they receive comprehensive and outstanding customer service throughout their home building journey.

THE OPPORTUNITY

Due to company growth, we are seeking a Customer Relationship Coordinator (CRC for short!) at our Traralgon office on a full-time, permanent basis. As a CRC, your primary focus is to manage a portfolio of clients and guide them through the process of building their dream home. This can involve tasks such as:

• Communicate with all clients on a weekly basis to provide regular updates
• Manage pre-contract administration
• Coordinate and book meetings with clients
• Ensure that all client files are updated with appropriate notes/information
• Liaise with banks/mortgage lenders re client finance approvals
• Maintain a current working knowledge of Simonds product and relevant promotions
• Communicate and liaise with other departments around file progress as required

This would be a fantastic opportunity for someone with an administration and customer service background who is looking to further their career within the construction industry, and/or gain further experience within customer service, project management, or administration. But really, the sky's the limit!

WHO YOU ARE

• Strong administration skills (within residential building or real estate would be advantageous but not essential)
• Ability to deliver outstanding customer service in person, by email and phone to a diverse range of customers
• Proven experience juggling a large number of conflicting priorities/tasks at all different levels of completion
• Fantastic rapport building
• Flawless communication skills, both written and oral
• High attention to detail
• A 'no task is too big or too small' attitude towards work
• Flexibility to travel to other offices within the region for training or meetings, as required

JOIN US!

As an established and growing national business, Simonds can offer you a variety of career opportunities. In addition, there are fantastic benefits across a wide range of products and services (including discounts on our award winning homes); ongoing learning and development including RTO certification with Builders Academy Australia; and a safe, friendly and diverse workplace.

If this sounds like the opportunity you are looking for, we would love to hear from you. All applications are treated with the strictest of confidence.

Please note: You must have unlimited Australian work rights to be considered for this role.

Recruitment agencies, thanks for thinking of us but we've got this one covered!