Service co-ordinator

Summary about this job

Detail information about job Service co-ordinator. Terms and conditions vacancy

We are looking for an enthusiastic and motivated Service Scheduler / Coordinator to become an integral member of our team.

On a daily basis, you will be required to work closely with our Service Technicians and customers to ensure the successful delivery of our preventative maintenance and reactive service work.

This role would be ideally suited to a Service Coordinator with experience scheduling work of a trade nature (HVAC, Electrical, Mechanical, Plumbing). Previous experience in the Air Conditioning industry will be highly regarded.

Day to day you will:

- Coordinate and schedule all service activities taking into account part availability, weather conditions, required time to perform the work, time preferences etc

- Contact and confirm service bookings directly with customers

- Liaise with the technicians including problem solving and resolution

- Assist in administrative tasks including product order confirmations, delivery dockets and new orders

- Assist in ensuring that all technicians have the appropriate licences, site specific inductions, police clearances etc

- Organise and schedule monthly meetings and tool box talks

- Process return paperwork including completing jobs in our CRM system Servicem8, collecting payments, invoicing, rescheduling or rectification works through to completion

- Maintain correct data and up to date notes for each job within Servicem8

The successful candidate will have:

- Demonstrated experience in a similar role

- Outstanding organisation skills and the ability to effectively manage changing and competing priorities

- Excellent communication and negotiation skills

- The ability to work successfully within a small team and manage your own work with a high level of autonomy

- Strong analytical, conceptual and problem solving skills

-  Meticulous attention to detail

- The right to live and work in Australia.