Product/Merchandise Administrator

Summary about this job

Detail information about job Product/Merchandise Administrator. Terms and conditions vacancy

• Join an elite global business that values its employees
• Make an impact on the client experience
• Casual work environment with laid-back culture

About the Role and Responsibilities

Join our rewards team where you will work on client reward, recognition and incentive programs. You'll work closely with our clients and suppliers and follow well-established processes but are encouraged to identify and implement new ideas to improve our efficiency and client satisfaction.

Principal Responsibilities:

To include, but not be limited to, the following:

•             Ensure daily order files are processed and sent to suppliers

•             Format, manage and load shipping files.

•             Manage and update product lists from suppliers – Ensuring products have relevant feature and descriptive information relating to the products to display online

•             Product maintenance, out of stocks, discontinued, set up new brands, maintain product descriptions etc

•             Investigate any data import errors and resolve

•             Assist with customer product queries – gather information on product specs, availability, etc

•             Complete the ongoing operational tasks, report generation, data verification and distribution, data-related activities such as data file loads and data troubleshooting

•             Price checks

•             Adhere to supplier guidelines

•             Uphold time delivery policy with suppliers

•             Report analysis and feedback

•             Managing tight deadlines

•             Customer service telephone and email support.

Ideally, we would like the successful candidate to start ASAP!

Skills and Experience

Essential Skills & Experience (key competencies)

• Ability to work and live in Australia
• Fluent English verbal and written skills
• Advanced Excel skills (lookup formulas, data cleansing, pivot tables)
• Customer Service focus
• Previous experience maintaining an ecommerce Marketplace would be advantageous

Ideal candidates will possess the following requirements:

•             Strong analytical skills

•             Advanced Excel skills

•             Process oriented, with strong attention to detail

•             Strong research and problem-solving skills

•             Strong communication skills

•             Ability to multi-task

•             Positive can-do attitude

•             Good communication skills – verbal, written, presentational – with clarity of expression and engaging style

•             Strong attention to detail

•             Passion for quality

Benefits and Culture

• Casual dress
• Shortened Fridays
• Reward and recognition program
• Growth opportunities locally and globally
• Formal training and development plan
• Open lines of communication with leadership

About BI WORLDWIDE

BI WORLDWIDE (BIW) is a global leader in designing and implementing performance improvement programs that inspire, motivate and reward. We use the latest technology and behavioural economics theories to help organisations achieve their business goals.

With offices in Australia, Canada, China, India, Latin America, Singapore, U.K. and the U.S., BIW has been growing since 1950 and currently has over 1,500 employees globally.

Many of our clients are blue chip with a focus on ASX 200/ Fortune 500. Our programs deliver results across employee, sales and channel audiences.

Please submit a cover letter and resume via the ‘Apply for this job’ button.  Note that only short-listed candidates will be contacted.