Customer Services Executive
Are you passionate about delivering exceptional customer service and quality customer outcomes? If so come join the team at IDEMIA in Smithfield!
Summary about this job
Client & Sales Administration
Company: Morpho Australasia Pty
Location: Sydney
Work type: Full Time
Salary: n\a
Phone: +61-7-4798-4821
Fax: +61-3-7619-7356
E-mail: n\a
Site: n\a
Detail information about job Customer Services Executive. Terms and conditions vacancy
- Smithfield Location, Closer to Home
- Great Customer Service Experience and Communication Skills
- Come and Join a Small Team with the IDEMIA Family!
About Us
IDEMIA is the global leader in trusted identities for an increasingly digital world, with the ambition to empower citizens and consumers alike to interact, pay, connect, travel and vote in ways that are now possible in a connected environment.
Securing our identity has become mission critical in the world we live in today. By standing for Augmented Identity, we reinvent the way we think, produce, use and protect this asset, whether for individuals or for objects, by ensuring privacy and trust and guarantees secure, authenticated and verifiable transactions – whether for Financial services, Telecom, Identity, Security and IoT.
The Role
This role has the responsibility for the day to day delivery of services for its banking, mobile and ID customers. You will be the first point of contact for several of our customers and the prime interface to our organisation.
You will have an end-to-end responsibility for a range of customer requirements that includes; daily operations related to card issuance, stock ordering (factory to vault), artwork management, query and complaints, small project co-ordination, forecasting and customer/management reporting.
The role is pivotal to IDEMIA and the customer and calls for a dynamic individual who can confidently manage the complexities of card supply and the daily demands of an operations environment.
The Person
- Detail oriented
- Organized, proficient and motivated to deliver
- Work well under pressure and challenging circumstances
- Technology savvy
- Possess solid administration and attention to detail skills to support managing customer orders and month end billing
- Ability to work autonomously, multitask and remain results orientated
- Strong interpersonal skills and retain a capability to develop relationships with ease
- Demonstrable skills in working with different people and sectors across the organisation and customer
- Solid knowledge of Microsoft Office applications, in particular Excel
- Effective communication skills among peers
Your Experience:
- Excellent customer service skills, communication (written and oral) and presentation skills
- Three years experience in a customer service role
- Competent in managing, organising, controlling and completing assigned daily/weekly tasks to given deadlines
- Previous experience in card or printing industry a plus. Packaging and Logistics also a good fit