Customer Service/Administration Assistant

Summary about this job

Detail information about job Customer Service/Administration Assistant. Terms and conditions vacancy

• Proven Customer Service experience?
• Fast learner, great admin skills and team player?
• Join our Customer Service team at our Braeside location

Our Australian owned manufacturing/wholesale business has a proud history of serving retail stores for over 21 years with quality products and services.  We seek a friendly, bright candidate to join our customer service team in the role of Customer Service/Admin Assistant.

This full time role is a combination of customer service and administration and demands motivated candidates to perform the following duties:

• Answer and manage busy phones,
• Provide exceptional customer service,
• Receive emailed customer orders,
• Respond to customer queries including order status, stock availability and delivery ETA,
• Liaise with sales, warehouse and delivery staff,
• Quote product information and pricing to customers,
• Process customer deliveries and invoices,
• Build strong interpersonal relationships with customers,
• Be willing to work closely as part of a team.

To be successful in this role candidates must possess:

• Minimum 2 years experience in a reception/customer service role
• A clear and professional phone manner,
• First-class customer service attitude,
• Enjoy customer contact and building relationships,
• Strong verbal and written communication skills,
• Sound administration skills,
• Fast and accurate data entry,
• Strong attention to detail,
• The ability to learn and adapt quickly is essential,
• Effective time management skills with proven ability to prioritise and work to deadlines,
• Intermediate Word, Excel, Outlook and PC skills.

Experience with order/delivery/invoice processing software and/or in a Manufacturing/Warehouse environment will be favoured.

Great conditions and a negotiable salary awaits the successful candidate.