Service Centre Manager

Summary about this job

Detail information about job Service Centre Manager. Terms and conditions vacancy

With more than 80 years of experience behind us, Montrose has evolved into a modern, customer focused service provider supporting children and young people with a disability throughout Queensland. We offer a diverse range of high quality therapy and support services to children and young people at home, in the community or at one of our Service Centres.

What sets us apart is the amazing team of people working with our customers and their families. Being part of the Montrose community means you’re making a positive difference to so many lives. We think you’ll love working here!

We need a Service Centre manager in Townsville to drive the financial performance of the Service Centre, lead our team of professional clinicians and support staff. You’ll drive a high performance culture through excellent people management including mentoring and coaching. Our customers are at the heart of everything we do and you will follow a “know your customer” methodology. Running a profitable centre means you will also participate in business development activities and work to improve productivity to ensure your centre meets customer and income targets.

To have a chat with us about this role you must have:

• Tertiary qualification in business, human services or other relevant field.
• High level of experience in an administrative role.
• Knowledge of the National Disability Insurance Scheme is an advantage.
• Financial skills including budgeting, monitoring performance, and the ability to forecast income and expenses.
• Demonstrated ability to manage the delivery of services to customers and exceed quality service expectations.
• Excellent communication, negotiation and relationship building skills.
• Demonstrated experience in applying human resource management strategies to manage and develop a team.
• Ability to implement change and improvements to work practices.
• Demonstrated experience in building and maintaining external stakeholders.

To be considered for this role, you must also have:

• At least 2 years’ experience in a similar role.
• Current Australian driver’s licence.
• Current or be eligible to apply for a Working with Children Check (blue card) & Disability Services positive notice card (yellow card).
• Excellent administration, attention to detail & computer skills.

The next question on everyone's mind is what's it like working for Montrose and what are the benefits?

It sounds a bit clichéd but there are too many to list so we've put them together into a brochure – you can download it here. The highlights include:

• Great salary and leave packaging options
• Assistance to keep you happy and healthy
• Second to none in terms of professional development and mentoring
• Flexible working arrangements and a family friendly environment
• Eight weeks paid maternity leave
• Modern, high quality workplaces

If you think this is the right fit for you, please click “Apply Now” at the top of the page and you will be directed to the job application.

Of course we’d really encourage you to visit our website montrose.org.au or jump onto our Facebook page and find out more about Montrose.

Montrose is committed to diversity in the workplace. We welcome applications from people of all cultural backgrounds, including Aboriginal and Torres Strait Islander people who are supported through the goals of our Reconciliation Action Plan.

To apply for this role please submit your resume and a covering letter via Seek.

Applications are open now and we will begin shortlisting immediately.