Client Engagement Manager - South East Suburbs
CareChoice is currently seeking an enthusiastic Client Engagement Manager to join their rapidly expanding team.
Summary about this job
Aged & Disability Support
Company: CARECHOICE
Location: Melbourne
Work type: Full Time
Salary: n\a
Phone: +61-8-5904-4473
Fax: +61-2-9855-1862
E-mail: n\a
Site: n\a
Detail information about job Client Engagement Manager - South East Suburbs. Terms and conditions vacancy
The Company
CareChoice is DHHS certified and NDIS registered providing award-winning Community Services specialising in attendant care supports to the Disability and Youth Welfare sectors.
We work in close partnership with our clients to provide them with the right staff, on time, every time. We are passionate about ensuring high quality service and genuinely care about the goal attainment and results for both clients and our care workforce.
CareChoice is currently experiencing unprecedented growth and is now seeking a target driven Client Engagement Manager to work with clients in the Barwon and Western regions.
The Role
The role of Client Engagement Manager is most integral to the continued success and growth of the organisation.
The principal purpose of the role is to grow the number of incoming referrals and to ensure that all service users are completely satisfied with the service delivery with a strong focus on continued growth, profitability and positive reputation for the company.
Key responsibilities are:
- Management of client intake and response
- Management of client implementation process
- Writing and reviewing of client care plans
- Overseeing and managing permanent client portfolios
- Process Improvement
- Quality assurance and continuous improvement
- Industry networking and sourcing opportunities through active and ongoing new business development activities
- Account Management of existing referrers
Your Profile:
To be successful in the position you must have:
- Previous experience in a similar role with demonstrated experience managing people and programs in the Disability, Youth services, Out of Home Care services, and/or Community Services Sectors.
- Strong networking and relationship management skills.
- Proven ability to think and plan strategically with excellent analytical and problem solving skills.
- Proven ability and strong desire to ensure clients are in receipt of exceptional service standards.
- Very well developed interpersonal and negotiation skills.
- Sound verbal and written communication skills.
- Ability to manage time effectively and meet established deadlines.
- A clear, pleasant, professional and confident manner coupled with a genuine customer service focus.
- An ability to thrive in a fast paced customer service environment including the ability to manage multiple and competing priorities.
To apply online, please click on the appropriate link below. Alternatively, for a confidential discussion, please contact Daniel Benton on , quoting Ref No. 819500.