INTAKE & ADMINISTRATION OFFICER

Summary about this job

Detail information about job INTAKE & ADMINISTRATION OFFICER. Terms and conditions vacancy

• Seeking a motivated and enthusiastic Intake & Administration Officer
• Fixed term employment opportunity
• Part time work
• Based in Macquarie Park

Relationships Australia NSW (RANSW) believes everyone is entitled to positive, supportive and healthy relationships. Our work is centred on building strong family relationships and community connections. As a leading independent non-profit organisation, we focus on those in greatest need, and we conduct our work with respect for difference and social inclusiveness.

We are looking for a highly motivated and enthusiastic Intake & Administration Officer , to join the Relationships Australia Mediation Services (RAMS) based in Macquarie Park. If you have a background in intake, administration and support, and would enjoy making a positive social impact through the work you do, this could be the right role for you.

About the role

The Intake & Administration Officer will provide professional and supportive customer service to clients at all stages of the mediation intake process and manage a broad range of administrative tasks such as database management, wait list and diary management, input and coordination of financial data.

Some of the duties would include:

• Providing professional and supportive customer service to clients;
• Responding to enquiries and providing information to clients;
• Identifying and assessing the needs of clients;
• Conducting telephone intake and screening for safety issues;
• Managing referrals to and from relevant RANSW services and other related community services
• Provide effective administrative support in a high volume environment;

About the successful candidate

• Ability to communicate effectively and professionally with clients from a wide variety of backgrounds both verbally and in writing;
• Strong listening skills and the ability to contain conversations where strong emotions are present;
• Ability to act empathetically, with sensitivity and understanding in order to engage clients and to make sound decisions about the extent and timeliness of the client support required;
• A developed understanding of the needs and issues faced by families after separation as well as ways to assist clients to address these issues;
• Ability to think and act appropriately in a crisis and to manage self and others in situations where emotions and conflict are present;
• Previous administration experience is essential;
• Excellent organisational skills and ability to prioritise;
• Ability to work as part of a team as well as independently;
• Strong skills in the use of information technology, including Microsoft Office applications (Excel) and databases for communication, referral and data collection;
• Excellent attention to detail;

This is a fixed term, part time position working full time 4 days per week based at Macquarie Park.

How to Apply

Candidates MUST apply online and answer the role selection criteria's. For more information about the role and details on how to apply, visit the link below:

http://ransw1.applynow.net.au/jobs/RANSW306

RANSW is an Equal Opportunity Employer. Aboriginal Australians are encouraged to apply. Through our Reconciliation Action Plan (RAP), we aim to drive greater equality by practical actions to increase employment opportunities, and build strong and respectful relationships between Aboriginal and non-Aboriginal Australians. RANSW's RAP can be found at:

http://www.relationshipsnsw.org.au/about-us/stretch-reconciliationaction-plan/
RANSW recognises the importance of a healthy work-life balance. We work hard to promote a supportive work environment and we have a strong focus on professional development. We offer a range of benefits including salary packaging that provides significant tax-free benefits.

APPLICATIONS CLOSE ON WEDNESDAY 01 AUGUST 2018, 9.00PM