Intake Officer
Opportunity for an experienced Intake Officer sitting in the Complaints and Investigations team to primarily assess and record all incoming matters.
Summary about this job
Other
Company: Samaritans Foundation
Location: Newcastle, Maitland & Hunter
Work type: Full Time
Salary: n\a
Phone: +61-7-8688-7547
Fax: +61-7-4175-4874
E-mail: n\a
Site: n\a
Detail information about job Intake Officer. Terms and conditions vacancy
THE COMPANY
For over 30 years Samaritans has been providing unconditional support to many different groups of people. Samaritans core values of compassion, integrity and justice continue to be central to everything we do. Our services support people with a disability, young people, children, families, those escaping domestic violence, and those leaving prison, among others.
Our vision is to build communities where there is care for the vulnerable and where each individual has the opportunity to contribute and participate fully in community life. Behind this vision is a united team made up of over 700 staff members and 400 volunteers who work together throughout Newcastle, Hunter, Central Coast, Mid-Western and the Mid-North Coast regions of NSW. We want to work with people who believe in this vision and are genuinely committed to making a difference to their community.
THE ROLE
We are currently searching for an Intake Officer to join our team based in Warabrook, Newcastle. The primary responsibility of this role is to record and assess all matters received into the Complaints and Investigations team. You will focus heavily on:
- Identifying immediate risk to internal and external stakeholders when a complaint is received;
- Developing mitigating risk strategies and implementing into an appropriate risk management plan;
- Developing plans for complaint handling at service levels in line with relevant Acts and legislation, overseeing the report process and making recommendations for final sign off;
- Preparing Part A documentation in line with the Ombudsman Act 1974; and
- Providing administration support to the wider Complaints team.
THE IDEAL CANDIDATE
Highly organised and analytical, you successfully review information, identify risks, put together plans and oversee through to resolution. You will have advanced communication, interpersonal, negotiation and influencing skills to foster productive relationships with a range of internal and external stakeholders. This, along with your attention to detail and passion for helping people will see you be successful in this role.
THE ESSENTIAL REQUIREMENTS
- Significant experience in Intake Officer, or similar role;
- Experience in a child protection role, or similar role in the OOHC or disability sector;
- Ability to analyse, classify and appropriately respond to information in a timely manner;
- Understanding of child protection laws, reporting requirements and best practices in NSW;
- Advanced level of report writing and record keeping;
- Strong relationship building skills.
THE BENEFITS
Our team are the heart of what we do here at Samaritans. As a part of the Samaritans team, you have access to the following great benefits:
- Salary packaging options;
- Caretrac corporate gym membership;
- Flexible working hours;
- Career and development opportunities;
- Payroll giving programs;
- The opportunity to work within an innovative, collaborative team environment.
If this sounds like you, please submit your resume and cover letter addressing the selection criteria ASAP!
Applications for this exciting role closes 9am Monday 30th July 2018.
You must have the right to live and work in Australia.
No agencies or third party applications please.