Senior Customer Services Librarian

Summary about this job

Detail information about job Senior Customer Services Librarian. Terms and conditions vacancy

• Salary from $75,952 to $87,115 pa + super
• Time in lieu day off every three weeks
• Learning & Development Opportunities

• Salary from $75,952 to $87,115 pa + super
• Time in lieu day off every three weeks
• Learning & Development Opportunities

We have an exciting opportunity for an experienced, highly motivated and enthusiastic Library professional to join our Woollahra Libraries as the Senior Customer Services Librarian.

As the Senior Customer Services Librarian you will be involved in managing a network of three libraries located at Double Bay, Paddington and Watsons Bay with a focus on proactively managing staff coordination, assisting with the promotion and marketing of library services, and reviewing of policies and procedures to ensure consistency and safety across our Libraries.

You will be required to deliver high quality, seamless Library Service that contributes to the strategic direction of Woollahra Libraries and exceeds customer expectations.

As part of the library roster, you will be required to work some weekend and evening shifts.

Essential Criteria:

• Completion of, or currently studying for, a Degree or Graduate Diploma in Library Science (or equivalent).
• Demonstrated experience in library operations.
• An enthusiastic and engaging approach to providing excellent customer service.
• Demonstrated experience in managing projects with strong analytical and problem solving skills.
• Excellent oral and written communication skills, with the ability to effectively communicate with a wide range of stakeholders, including via social media.
• Proven ability in the supervision and training of staff across different locations.
• Well-developed knowledge and skills in Library technology, with the ability to assist customers in the use of such technology.
• Demonstrated ability to work as a team member and independently, with proven time management and organisational skills.
• Demonstrated understanding of EEO and WHS principles.
• Current C class driver’s licence.
• Demonstrated ability to undertake the physical requirements of the position as outlined in Section D of the position description.
• Valid Working with Children Check.

Desirable Criteria:

• Experience preparing rosters.
• Willingness to obtain a First Aid Certificate.

How to apply

• Apply on line by clicking the link below.
• You will be asked to demonstrate how you meet each of the selection criteria.
• If you have a separate statement addressing the selection criteria, please upload it as a cover letter and simply refer to it in the online questionnaire.
• You will be able to upload 2 documents only.
• For information on applying for Council jobs, please refer to http://www.woollahra.nsw.gov.au/council/employment/recruitment_and_selection_process 
• For further information about the role, please contact Corinna Pierce, Library Customer Service Team Leader on 02 9391 7005 during business hours.
• Our preference is for applications to be submitted online, however, we will accept hard copy applications addressed to Human Resources, Woollahra Council, PO Box 61, Double Bay, NSW, 1360.

CLOSING DATE:   Monday, 16 July 2018

Woollahra Council is an equal opportunity employer committed to providing a working environment that embraces and values diversity and inclusion.  If you have any support or access requirements, we encourage you to advise us at time of application.  

We value:

• Respect for people
• Integrity and excellent performance
• Professional, quality service
• Open, accountable communication