Student Success Advisor

Summary about this job

Detail information about job Student Success Advisor. Terms and conditions vacancy

• An opportunity to make a real difference in the Student experience
• Rapidly growing global business- create your own career path
• Working in a supportive team

Keypath Education is a global education services company transforming the higher education experience in Australia by enabling universities to deliver high quality postgraduate courses online. An emerging field in Australian education, our vision is to be Australia's foremost provider of marketing, enrolment management and career planning services to universities. With exponential growth and opportunities over recent years, it's an exciting time to join us.

The opportunity

We are looking for a Student Success Advisor (SSA) to join our team to enable the delivery of exceptional student support, and drive students to achieve their study goals. This role will see you responsible for a portfolio of enrolled students, with whom you will build long term relationships with and provide ongoing critical advice, direction, and support to, throughout their learning journey.

You will be committed to ensuring an excellent student experience, and to driving students towards study success. Working with your portfolio, predominately through phone and online based contact, from initial course commencement through to graduation, you will:

• Monitor student engagement, attendance, enrolment, and academic achievement to identify and proactively manage any risk factors for failure or non-completion
• Drive re-enrolment and study path management with the aim of supporting students to graduation by the most efficient study path
• Build a detailed knowledge of our University partners and the course offerings, through supported training and research
• Provide a collaborative, solutions focused approach with your students, to empower them to overcome any obstacles or objections that may impact their ability to study
• Build meaningful relationships through quality conversations, and establish yourself as their ‘go to’ for all their study support needs
• Support the business to define and implement continuous improvement and best practice.

Your success in this role comes down to these key elements:

• Your commitment to providing spectacular support to your portfolio, and to driving them to achieve their study goals
• Proven experience in building rapport quickly and effectively over the phone; you’ll be an excellent communicator, with developed skills in influencing, negotiating, empowering and motivating people
• A drive to meet and exceed KPIs aligned to enrolment targets, delivery quality and contact goals.
• The energy to perform in a dynamic, growing, fast past environment
• A relevant Bachelor’s degree and/or experience proving support to students
• A passion for education and supporting students.

Why join us?

Our motto is "changing lives through education", and this is at the heart of everything we do. Our people are our passion, both our students and our employees. We are all about culture so invest in our employees as well as our technology. We are made up of enthusiastic and innovative teams, and offer competitive salaries. You will have the opportunity for career progression as you grow and learn. Based in the CBD with public transport on your doorstep, you will have the opportunity to work in a vibrant collaborative environment.