Cabin Baggage Officer Sydney

Summary about this job

Detail information about job Cabin Baggage Officer Sydney. Terms and conditions vacancy

• Sydney Airport Location

Adventure and achievement awaits in 2018! Join our customer service team located at Sydney airport!

We are currently seeking individuals experienced and passionate about providing customer service to join our Cabin Baggage Officer team and take part in educating our passengers with their carry-on baggage size and weight requirements when boarding our flights departing Sydney airport.

Commencing in an initial fixed-term capacity, you will be responsible for:

• Providing excellent customer service to customers, taking a professional approach that upholds the company's service standards and culture
• Liaising with our passengers at the boarding gate, weighing and measuring cabin baggage and charging applicable fees where required
• Work in a productive pro-active team environment with Airport Management, Customer Service Officers, Cabin Crew and Baggage Handlers to deliver an efficient turnaround at airports
• Handle credit card transactions
• Discreet professional handling of customers with excess carry-on baggage
• Representing the company image through uniform presentation, grooming excellence and customer service delivery
• Complying with company OHS and regulatory responsibilities and standards
• Monitoring or and operating automated tools and systems, as trained, maintaining and delivering the ground service product to agreed company standards.

A challenging opportunity, you will thrive under pressure and present yourself to customers, positively reflecting and shaping the Jetstar brand. Key criteria includes:

• Demonstrated ability to work under pressure and coordinate multiple time sensitive issues.
• Experience working successfully within a team.
• Knowledge and understanding of the customer service function, service strategy and service philosophy.
• Face to face customer service experience will be highly regarded in addition to proven experience with customer conflict resolution.
• Cash handling experience.
• Ability to work with rotating shifts, 365 days per year!

In return, not only will you have the opportunity to stretch and grow your face-to-face customer service experience, with a major Australian brand, our team members have access to heavily discounted fares to destinations all over the world – not only for team members, but for their favourite travel companions too. Our staff travel benefit includes discounts on airfares, accommodation, car hire and travel insurance for both domestic and international travel. Discounts can be used within the Jetstar Group airlines, Qantas and other partner airlines.

Jetstar is alive with a sense of adventure. Day in and day out, our teams search for new places to fly, new ways to add value and new ideas to improve performance. If you love the road less traveled, you’ll love working here because ours is a team who innovate every day, thrive on delivery, support each other and celebrate our successes. You’ll be supported to challenge, anticipate and explore while you work will connect people and enrich lives. We encourage diversity and aim to create an environment where our employees feel valued, respected and enabled.

Please do not delay – applications will close soon!