Customer Service Consultant/Major Accounts Executive
We are seeking a highly motivated individual with a strong administration background as Customer Service Consultant.
Summary about this job
Freight/Cargo Forwarding
Company: Schenker Australia Pty Ltd
Location: Brisbane
Work type: Full Time
Salary: n\a
Phone: +61-7-5541-4551
Fax: +61-2-9081-5528
E-mail: n\a
Site: n\a
Detail information about job Customer Service Consultant/Major Accounts Executive. Terms and conditions vacancy
THE COMPANY
DB Schenker is a globally integrated Transport and Logistics company providing international air and sea freight forwarding services together with national logistics solutions across Australia and the globe.
About DB Schenker
At DB Schenker, you are part of a global logistics network that connects the world. A network that allows you to shape your career by encouraging you to contribute and truly make a difference. With more than 68,000 colleagues worldwide, we welcome diversity and thrive on individual backgrounds, perspectives and skills. Together as one team, we are Here to move.
Working at DB Schenker
Our employees are our biggest asset. We are proud of our motivated and dedicated diverse employees who challenge the status quo every day and deliver solutions to our customers. That's why we're committed to providing the best benefits for them - from professional development to working internationally and providing a good work-life balance.
THE ROLE
We are seeking a highly motivated individual with a strong administration background as Customer Service Consultant.
Key aspects of this role include, but are not limited to:
- Update purchase orders and purchase orders line information
- Mandatory reporting
- Maintaining customer’s processes and procedural daily requirements
- Coordinating customer shipments as per globally implemented SOPs with Schenker origin offices, whilst continuing to monitor shipments until destination delivery ensuring customer agreed service levels/value add services are met
- Developing an effective relationships with client base
- Supporting existing and new products and services, to reduce costs and to increase profitability for the company
- Informing clients of order status by email/phone
- Solving customer issues/queries in conjunction with responsible departments
- Raising Corrective Action Requests for all ongoing issues
- Ensuring all responsible parties are informed and customer files updated regarding changing client requirements and/or KPI's as they occur
- Producing accurate daily, weekly and monthly reports as required
THE CANDIDATE
- Excellent Customer Service skills
- Relationship management and influencing skills
- Excellent communication skills, highly service orientated
- Knowledge of GT Nexus preferable
- Computer skills- Microsoft Office
- Previous Experience in the Freight Forwarding Industry required
- To be considered for this position you must have valid rights to work and live in Australia