Service Coordinator- Scheduler / Customer Service
Rewarding and challenging position exists for someone with exceptional organisation skills, great people skills and attention to detail.
Summary about this job
Production, Planning & Scheduling
Company: Private Advertiser
Location: Melbourne
Work type: Full Time
Salary: $55,000 - $64,999
Phone: +61-2-5416-3053
Fax: +61-7-7100-5276
E-mail: n\a
Site: n\a
Detail information about job Service Coordinator- Scheduler / Customer Service. Terms and conditions vacancy
Do you enjoy working in a high paced environment?
Do you possess initiative and attention to detail?
Do you thrive on meeting and exceeding deadlines?
Are you a customer service professional able to handle 50+ phone calls a day?
If you have answered yes to all of the above then
we may have the perfect job for you!
Our company is an industry leader that has been around for over 20 years. We now have an opportunity for you to become a valuable team member in our well established company working in the Northern Suburbs, VIC.
The successful applicant must enjoy working as part of a team, be able to operate autonomously with minimal supervision, possess attention to detail, data entry skills and be efficient and competent in scheduling and managing appointments for all service staff. You must also demonstrate the ability to build strong relationships with the service team, our customers and your peers.
To be considered you must have:
- Excellent organisiation skills
- Excellent time management skills
- Ability to schedule jobs effectively
- Excellent problem solving abilities
- Attention to detail
- Great people skills with the ability to manage a small team
- Excellent MS office skills
- Excellent written and verbal communication
- Ability to effectively screen and qualify all incoming calls
- Ability to learn and retain new information
- Professional presentation and phone manner
- Ability to complete tasks to a high standard by the given deadline
- Ability to enter job details into a company CRM system
- Be accountable and ask for help when you need it
- Be able to take increased workload when the heat is on
- A can-do attitude
- Ability to multi task
Daily tasks will include:
- Scheduling and confirming job bookings - including pre booked and emergency calls
- Managing a team of a dozen service technicians
- Answering service and sales enquiries both on the phone and in the showroom including offering solutions and troubleshooting
- Entering in customer details into the system
- Identifying and locating parts to ensure jobs are ready to be booked in
- Processing paperwork and finalising jobs
- Assisting management in implementing new policies
- Managing key account customers
- Handling general account duties - processing payments, invoicing and debtors
- General administration duties such as filing and data entry of real estate work orders
- Monday - Friday 8am - 4.30pm
- Availablity to work one Saturday each month will be required, and in the future the requirement to manage the oncall phone on weekends (rotating once every 4 - 5 weeks) maybe required.
We are looking for a long term member of the team that will continue to grow and develop with the business.
You must have the right to work in Australia unrestricted.
To apply, forward your resume along with a cover letter explaining why you would be perfect for the role.
ALL PREVIOUS CANDIDATES NEED NOT APPLY