Manager Customer Delivery (Transport)

Summary about this job

Detail information about job Manager Customer Delivery (Transport). Terms and conditions vacancy

• Based at Q Catering, Brisbane Airport
• Competitive salary plus other benefits
• At Q Catering, we’re proud to see our organisation continuing to pioneer
• Highly visible leadership opportunity

Today, we’re busy planning for tomorrow. We look to the future to guide the way we innovate, helping us stay relevant and responsive in an unpredictable industry.

Q Catering is our premium full-service flight caterer, operating five catering and food production centres across Australia. This is done on a large-scale, with microscopic attention to detail so our customers are delivered fresh, wholesome food every day.

This position is responsible for leading and managing all aspects of the Q Catering Customer Service and delivery strategy and operations from the Catering centre to the terminals. A highly visible leadership role, you will lead multiple teams of technical blue collar operational staff in an industrial environment as well being responsible for the optimisation and integration of an end-to-end catering delivery service for both Qantas and third party clients.

You will be responsible for the achievement of safety and protection of employees, HV vehicles and catering equipment involved in the loading, transport, delivery and returns. You will also be responsible for leading, implementing and supporting transformation initiatives to contribute to sustainable cost reduction and service improvements, driving a culture of continuous improvement and managing change within the Customer Delivery department. You will have a direct impact on ensuring our flights can depart to specification and on time.

Your main responsibilities will include:

• Providing visible leadership and achieve effective workplace relationships that are consistent with company values
• Managing the financial performance of the Customer Delivery function, monitoring performance and addressing failure to ensure delivery to target
• Leading and implementing business improvement, transformational and change initiatives
• Driving operational excellence, efficiency and continuous improvement, department compliance and adherence to safety, health, environmental and GMP policies and procedures at all times
• Department compliance with HACCP and ISO requirements including the ongoing management of an audit program
• Driving collaboration through systems and processes with internal and external customers to avert delays, ensuring service level agreement conditions for all customers are met
• Ensuring labour hours and material costs are managed to budget.

What you will bring to the role:

• Tertiary qualifications in a business or management discipline
• Significant leadership and management experience in a complex organisation
• Proven experience in a transport, logistics, operational, manufacturing or similar environment
• Experience with customer service, inventory control and management systems
• Strong analytical and problem solving skills
• A commitment to customer service excellence and continuous improvement
• Previous success achieving KPI targets and adherence to safety, health, environmental requirements
• Ability to build constructive and effective working relationships in formal and informal networks with internal and external customers
• Understanding the importance of playing a key role in change management
• A positive attitude with an approachable management style comprising integrity and authenticity
• Ability to energise and align team members to a shared vision, inspiring a climate of high performance
• Demonstrated ability to make decisions and act on initiative.

We’ve worked hard to create a culture that will challenge and excite you – and give you the support you need to really go places. Here, everyone’s treated with the respect they deserve. And everyone has the potential to make the most of their skills.

Q Catering is an Equal Opportunity Employer, so by coming to work for us, you’ll be part of an organisation that encourages diversity, supports charities and environmental initiatives. We encourage Aboriginal and Torres Strait Islander – and people from every other kind of background – to apply.

We are committed to creating an inclusive workplace. Talk to us about how this job could be flexible for you.