Outbound Campaign Analyst (TR005)

Summary about this job

Detail information about job Outbound Campaign Analyst (TR005). Terms and conditions vacancy

• Full-time role based in West Perth
• Use your analytical skills to influence strategic outbound campaign direction
• Obtain great exposure to client-side, working in a dynamic analytical team

To apply for the below position, please submit your resume and cover letter directly to: [email protected]. In the email subject line, please include the FULL position title (including preferred location) and reference number.

This role will be primarily responsible for enhancing the reporting infrastructure and insights required to enable improved effectiveness of campaigns. You will liaise with marketing, BIS and front-line contact centre teams to create, develop, track and enhance outbound campaigns with a view to optimizing results, both in terms of costs and sales.

Reporting to the Contact Manager within the Business Information Solutions (BIS) team, this position is a permanent, full-time opportunity.

What will you be doing?

• Define and shape outbound campaigns with marketing managers
• Extract contact lists for input into the outbound dialer
• Report on the performance of campaign activities, highlighting issues and recommending future activity
• Liaise closely with the contact centre, marketing managers, and colleagues in BIS to ensure that campaigns are successfully implemented
• Define and enhance processes for making the implementation and reporting of campaigns more efficient, easier and transparent
• Analyse outbound call statistics in conjunction with member demographics and sales outcomes to define outbound contact strategies

What are we looking for?

• Commercial experience in connecting, interpreting and presenting data, particularly within a sales or marketing-related support function
• Ability to analyse complex issues and trends, and make appropriate business recommendations
• Ability to think strategically with good analytical and problem solving skills
• Ability to produce statistical tables and graphs
• Strong relationship management experience, with ability to collaborate, negotiate and influence
• Priority management and the ability to manage projects to completion

This is a great opportunity to experience client-side campaign analysis at one of the leading proponents of BIS in the state. The role has the potential to heavily influence the future of RAC campaign directives and will further provide insightful feedback to a key commercial part of RAC’s group of businesses.

Our promise to you

We offer a range of benefits, such as amazing modern office facilities, including an in-house café and access to our electric bike loan scheme. Not to mention, you get to work with industry professionals and set up a career others will be envious of!

We are looking for an enthusiastic individual who will thrive in a culture of continuous improvement. For you to be considered, please send us your cover letter and resume showcasing what you can bring to the team and why you are right for this role.

If you are shortlisted, you will be invited to complete an online automated video interview as part of our screening process.

Applications close Sunday 22 July 2018

If you would like further information or a confidential conversation about this vacancy, please contact Tegan Rattew on 9436 5385.

To apply for the above position, please submit your resume and cover letter directly to: [email protected]. In the email subject line, please include the FULL position title (including preferred location) and reference number.

About RAC

RAC is one of Western Australia’s most trusted brands and has been a part of the WA community since 1905. From our origins as a motoring club, we have grown to an organisation of over 1400 employees serving more than 1 million members with a diverse range of products and services.

As an Equal Opportunity Employer, RAC encourages applications from all cultures, genders and abilities. At RAC we innovate and craft, advocate and campaign, challenge and reinvent. We want to be WA’s most valued organisation and our people are at the centre of this. We need people who want a career not just a job. We want motivated people who see the bigger picture and strive to make things better for our members and WA. If this sounds like you, then we would love to hear from you.