IT End User Support Analyst (12 Month Fixed Term)

IT End User Support Analyst (12 Month Fixed Term)

About BHP

At BHP we support our people to grow, learn, develop their skills and reach their potential.

With a global portfolio of operations, we offer a diverse and inclusive environment with extraordinary career opportunities.  Our strategy is to focus on creating a safe work environment where our employees feel strongly connected to our values and objectives, and where the capability of our people is key to our success.

Join Olympic Dam a safe, reliable, globally competitive business delivered by our people. At Olympic Dam we care that everyone goes home safe to do the things they love. We believe Leadership drive culture and culture drives performance. All incidents are preventable and everyone has a role to play.

This position is based at Olympic Dam operating 7x7 roster with FIFO or residential options available.

About the Role

Providing support to Olympic Dam and the wider business, you will have in-depth knowledge and experience working with the latest Microsoft & Cisco Technologies. Having technical experience in installation, configuration and support of end user equipment, you will be a main point of contact serving both internal and external stakeholders.

• Provide onsite Unified Communications support.
• Provide local desktop technical support and trouble shooting.
• Provide desktop application functional support such as "how to support".
• Provide Guest Network support.
• Manage incidents and service requests through to closure
• Log onsite incidents and service requests with Service Desk.
• Track progress of incidents and service requests through to closure with Local Service Desk and resolver teams.
• Provide face-to-face status updates of progress to end users
• Perform daily meeting room diagnostic checks.
• Coordinate and manage printer consumables and hardware maintenance with third party vendors.
• Management of hardware failures - coordinate with hardware maintenance service provider for delivering replacement parts to BHP Billiton site and the physical installation of the replacement parts.
• Asset Management - Manage equipment and supplies to support.

About You:

• ITIL certified with a minimum of Diploma in Information Systems or industry experience equivalent
• Apply sound judgment based on experience, knowledge and ability to deal with ambiguity.
• Deal with day to day issues raised by executives, establishing priorities and set deadlines.
• Be able to communicate with executives in a professional manner
• Ability to communicate outcomes in both written and verbal skills.
• Works to help identify and facilitate changes into operational reality.
• Excellent interpersonal skills - can establish and maintain win-win relationships.
• Excellent teaming and collaboration skills.
• Action oriented - consistently drives for and delivers results that meet or exceed expectations.

Supporting a Diverse Workforce

At BHP, we recognise that we are strengthened by diversity. We are committed to providing a work environment in which everyone is included, treated fairly and with respect. We are an Equal Opportunity employer and we encourage applications from women and Indigenous people.

We know there are many aspects of our employees’ lives that are important, and work is only one of these, so we offer benefits to enable your work to fit with your life.  These benefits a generous paid parental leave policy, other extended leave entitlements and parent rooms. 

How to apply

Please apply here by 10am Monday 30th July 2018. 

40390207 - End User Support Analyst

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Please note, screening and interviews may take place prior to the advertised close date.