Style Consultant

Summary about this job

Detail information about job Style Consultant. Terms and conditions vacancy

A BIT ABOUT US

InStitchu (www.institchu.com) is a fast-paced multi-channel retailer (online and offline), specializing in tailor-made menswear. The team here knows that shopping for suits can be frustrating and an experience most men don't enjoy, so we've basically designed a way to deliver tailor‐made menswear straight to the customer's door! With press coverage from SMH, Men's Health etc to a recent segment on The Today Show, InStitchu is a market leader in its space in the Australian market! 

THE ROLE

As Showroom Style Consultant for InStitchu your role will include but not be limited to taking bookings as well as tending to walk in customers, maintaining the appearance of the showroom and arranging bookings outside of walk ins and inbound appointments. Measurements bookings include taking all customer measurements, assisting customers with the designing of their garments (using our online design tools) and inputting their orders. Building a lasting rapport with customers is key, therefore we also emphasize on consistent follow up and communication with customers at all times. 

KEY RESPONSIBILITIES

The ideal person for this position is highly organised, has a sense of style and an uncanny ability to anticipate customer needs and wants before they arise. We pride ourselves on being passionate about doing our part to AMAZE and WOW the customer! 

Specifically:

·       Measuring and providing customers with style advice during bookings at the InStitchu Showroom, at marketing/promotional events etc

·       Learning how to fit and style customers yourself.

·       Have a customer-centric approach, understanding and showing enthusiasm for the product and brand. 

·       Cultivate customer relationships to create loyalty and foster brand ambassadors 

·       Arranging and attending all bookings on the designated days

·       Providing a memorable customer experience at all times and streamlining every aspect of a customer's 'InStitchu experience'. 

·       Through demonstrating exceptional customer service skills, he/she should set an example for the team

·       Building and maintaining strong long-term relationships with all customers

·       Ensuring to follow up customers about their experience, especially customers who may not be satisfied!

·       Completing the appropriate admin and sticking to the processes and procedures required.

·       If remakes or alterations are necessary, ensuring that the customers are kept in the loop at all times. Ultimately, making sure that all customers "leave" InStitchu, as a happy customer!

THE CANDIDATE

About you:

·       A product expert who demonstrates exceptional understanding of fashion trends

·       Have a high level of ownership, accountability and initiative. 

·       Keen understanding of products, fit, and fit process.

·       Excellent written and verbal communication skills. You will need the ability to convey a compelling friendly and positive attitude via email and telephone.

·       Must be passionate about delivering exceptional customer service

·       Strong people skills

·         The ability to turn negative customer sentiment into a positive interaction through patience, diligence and genuine desire to help.

·       Strong organizational & responsive problem-solving skills

·       The ability to multi task and manage multiple bookings with different customers without any mix-ups

·       Experience as a tailor or in a retail shop would be beneficial but not essential.

·       At least 1 years experience in the retail sector is necessary.

·       A fashion or design background is beneficial but not essential.

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