Mandarin Speaking Ambassadors
Are you passionate about customer service? Do you speak fluent Mandarin? We are looking for 4 Ambassadors to join our team!
Summary about this job
Retail Assistants
Company: Heinemann
Location: Sydney
Work type: Full Time
Salary: n\a
Phone: +61-7-3359-8822
Fax: +61-2-5328-3930
E-mail: n\a
Site: n\a
Detail information about job Mandarin Speaking Ambassadors. Terms and conditions vacancy
- Opportunity to work for a leading employer in the Travel Retail market
- Work with luxury brands in perfume, cosmetics, fashion, accessories and liquor
- Based at Sydney International Airport
Are you passionate about customer service? Do you speak fluent Mandarin? Would you describe yourself as approachable and engaging with exceptional interpersonal skills? Do you enjoy proactively engaging with customers?
We are looking for 2 full time and 2 part time Ambassadors to join our team at Heinemann.
For us, passion for trading is simply in the genes. The small family business established by the brothers Carl and Heinrich Heinemann in 1879 has developed into a major distributor and retailer for the international travel retail market. Today we supply an ever-expanding Duty Free range of global branded goods to international airports, airlines, cruise liners and border shops in 100-plus countries. Our retail operation now serves more than 30 million customers annually offering perfumes and cosmetics, wines and spirits, confectionery, delicacies and much more. Despite our international profile, we remain a family business, and we place great value on people.
In this role you will be a point of contact for our Mandarin speaking customers, greeting them as they arrive off a flight and providing information on products available for purchase (perfume, cosmetics, fashion, accessories, liquor, tobacco and confectionery).
Your role will involve:
- Greeting customers and assisting them in identifying the location of products
- Handing out promotional material to customers
- Working closely with other team members to assist them in understanding the customers' needs
- Providing exceptional customer service
- Updating flight information and communications in the database
- Administrative and excel skills
- Scheduling and organising all internal and external calls
But it is not just all about us! At Heinemann we offer a great working environment with plenty of perks! We have fruit in our break room, staff discount from our retail outlets when you travel, career development opportunities, corporate activities (family breakfasts, staff outings), but most importantly the opportunity to be part of a team who understands that our people are at the core of everything we do.
As we are located in a dynamic airport environment, you must be flexible to work a rotating roster across Monday to Sunday between 4:30am and 11pm, 7 days a week. As a result public transport will be limited and you will need your own reliable transport however we do offer car parking.
Sound like you? We would love to hear from you, please submit your resume and cover letter, by clicking on the' apply now' button below.