Customer Service Officer (Post Office)
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To provide assistance to the Administration Manager to ensure that the Post Office runs effectively and efficiently
Summary about this job
Other
Company: Aurukun Shire Council
Location: Cairns & Far North
Work type: Full Time
Salary: n\a
Phone: +61-2-9006-3121
Fax: +61-2-8951-3773
E-mail: n\a
Site: n\a
Detail information about job Customer Service Officer (Post Office). Terms and conditions vacancy
- Attractive Salary packakge including subsidised housing
- Exciting new role in newly refurbished building - all new facilities
- Expereince first hand - aboriginal culture and live in a unique Remote area
- Provide customer service and respond to front counter requests
- Ensure Confidentiality is maintained at all times incorporating both Post Office customers and Aurukun Shire Council business
- Assist with the processing of bulk mail and parcels in line with road and air deliveries. (Ensure detail is checked to ensure accuracy)
- Ensure all Mail marked postage Paid Australia is weighed to determine shipping cost is over 250g.
- Ensure agency operates in accordance with Council's legislative requirements
- Process money orders and reconcile to Australia Post
- Ensure Accuracy of delivery details for Money orders and check order received within appropriate time frame
- Process COD Parcels and reconciliation to Australia Post
- Mail sorting and return in accordance with Australia Post Policy
- All Mail not marked Aurukun is forwarded on immediately.
- Mail to be held 1 month before being marked return to sender and sent on.
- Immediately report any disturbance or unacceptable behaviour to Administration Manager
- Other duties as requested by the Administration Manager
- Notify Administration manager when Post Office stationery stock is low
- Assist with Skytrans Bookings
- Accurately complete End of day cash reconciliations
Return all empty bags/packaging to Cairns weekly
A full Position Description containing relevant Selection Criteria is available on Council's website www.aurukun.qld.gov.au. Applications are to include a covering letter addressing the Selection Criteria and a supporting resume. Applications are to be sent to: [email protected]. For additional enquiries contact Gina Jenkins on (07) 4060 6855.
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