Short info about job
Company: University for the Creative Arts
Department: Library & Student Services department
Salary: £25,728 to £28,936 per annum
Hours: Full Time
Contract type: Permanent
Type / Role: Professional or Managerial
Phone: +44-1357 1796234
Fax: +44-1501 1335632
Detail information about job Senior Adviser. Terms and conditions vacancy
UCA is the No.1 Specialist University for the Creative Industries in the Complete University Guide and Guardian University Guide league tables. Ranked 21st in the UK by the Guardian, UCA is also top 10 in three of its subject listings: Fashion & Textiles (6th), Film Production & Photography (7th) and Architecture (9th). For more than 150 years the University for the Creative Arts in Canterbury, Epsom, Farnham, Maidstone and Rochester has been leading the way for art and design education.
Applications are invited for an enthusiastic and imaginative Senior Gateway Adviser to work in our busy Library & Student Services department that provides support for students and staff on the Farnham campus.
The post provides first line help for students and staff in gaining access to a range of support services as well as locating and using the library resources, facilities, equipment and technology.
You should have experience of working in a customer service environment, preferably a busy academic library or support services environment. Effective interpersonal and communication skills, excellent customer service skills and experience of supervising staff are essential. You should also have experience of automated library systems and be a competent and confident IT user. Knowledge of online information would be an advantage.
We are looking for someone who will be prepared to accept responsibility, to respond effectively under pressure, to demonstrate initiative and flexibility and to liaise effectively with staff, students, colleagues and external suppliers. Equally important are the ability to work as part of a team, initiative, flexibility and attention to detail. Being prepared to use new skills and undertake staff development as appropriate, especially in the area of new technology are essential. A First Aid qualification (or the willingness to be trained as a First Aider) would be desirable.
Hours of work are 7.25 hours per day, five days per week, Monday to Friday.
For an informal discussion about the post please phone the Gateway Services Manager on 01224 817405.
For further details and to apply for this post please visit our website https://jobs.ucreative.ac.uk.
The closing date for receipt of applications is 17th September 2017.
Interviews will be held on 27th September 2017.
We value the diversity of our organisation and welcome applicants from all sections of the community.