Product Specialist
Health and Medical,Medicine and Dentistry,Psychology,PR, Marketing, Sales and Communication
Short info about job
Company: Cambridge Cognition Ltd
Salary: Not specified
Hours: Full Time
Contract type: Permanent
Type / Role: Academic or Research
Phone: +44-1489 1897857
Fax: +44-1569 4981445
E-mail: N\A
Site: N\A
Detail information about job Product Specialist. Terms and conditions vacancy
Summary of Position:
All aspects of customer service, customer satisfaction and customer communications. Support business development, marketing and customers.
Tasks & Responsibilities:
Customer care:
- Handling inbound customer communication (email, support requests, calls) across the business (Academic, Pharma, Healthcare) from a Sales, Science, Technical or Finance perspective for initial screening and routing
- Provide Science, Sales and Technical support to Academic and Healthcare customers
- Follow up on closed requests to ensure customer satisfaction
- Facilitate reporting on the volume of requests, the nature, the function and themes to ensure that we proactively respond to customers
Training:
- Product training for Healthcare and Academic customers
- Provide input into customer technical documentation/product manuals
Business Development Support:
- Create and maintain templates for customer communications e.g. mail shots, pre-sales and post-sales follow up
- Maintain bibliography
Sales Support:
- Support the BD team with the supply of hardware, quotations and Q&A replies
- Follow-up all resource downloads, e-Commerce opportunities and bibliography registrants
- Follow up post sale to ensure the product is being embedded; provide product training as required
- Proactively contact all customers with regard to licence renewals
- Provide product reports as required
Logistics:
- Develop a good understanding of the product portfolio
- Understanding of the setup of iPads – the installation, set up, connection challenges and synchronisation process
- Understanding of the use of all product hardware and how to assess technical challenges
In-role Expectations:
- Demonstrable IT capability in the use of Cambridge Cognition systems and data capture tools
- Objectives and target delivery – ensuring all support queries are responded to within 24 hours
- Manage and update a knowledge base of support issues
Requirements:
- Degree in Psychology, Neuroscience or a related science discipline preferred
- Interest in cognition and neuropsychological testing; basic knowledge of cognitive testing and its applications in diagnostics and treatment research
- Office based with staggered/flexible hours to offer maximum availability to cover a global customer base
- Good communication skills – written and verbal
- Confident communicator
- Team player and the ability to build rapport both with internal and external customers
- Attention to detail
- High level of computer literacy is essential
- Process driven, has the ability to follow rules and parameters
- Ability to think critically and logically
- Strong technical and analytical reasoning
To apply please send a covering letter and CV to [email protected]. No Agencies.
N.B. Cambridge Cognition is not a sponsoring employer and we are therefore unable to consider applications from candidates who are not eligible to work in the UK.