Customer Care Support
Short info about job
Company: Royal Holloway, University of London
Department: Library Services
Salary: £17,236 to £17,892 per annum inclusive of London Allowance
Hours: Full Time
Contract type: Fixed-Term/Contract
Type / Role: Clerical
Phone: +44-1361 5907867
Fax: +44-1545 4113525
E-mail: N\A
Site: N\A
Detail information about job Customer Care Support. Terms and conditions vacancy
With the forthcoming move to a new Library and Student Services Centre in the autumn 2017, the Library Services at Royal Holloway, University of London is going through an exciting period of development and change. As a result of this it has given us the opportunity to re-shape and develop our Customer Services area, which includes the addition of three Customer Care Support posts within the Customer Services team.
We are looking for applicants who are enthusiastic, confident, and team-orientated individuals. The post holder(s) will contribute to the delivery of an effective customer-focused library service, including dealing with stock and user account enquires, finding information on resources, providing roving support, assisting customers in using equipment such as Self Service kiosks and participation in stock management activities.
You will have excellent communication skills, and have the ability to work collaboratively to achieve shared goals. You should have previously worked in a customer service environment, have good IT skills, and the ability to communicate with a variety of Library users.
The hours of work are based on full time roles: Monday – Friday 09:00-17:00. However, 50% Job shares will be considered.
These are full time post on an 11-month fixed term contract, immediately available. This post is based in Egham, Surrey where the College is situated in a beautiful, leafy campus near to Windsor Great Park and within commuting distance from London.
For an informal discussion about the post, please contact Ann Waitman, Library Customer Care Co-ordinator on [email protected] or +44 (0)1784 274385.
To view further details of this post and to apply please visit https://jobs.royalholloway.ac.uk. The Human Resources Department can be contacted with queries by email at: [email protected]
Please quote the reference: 0817-336
Closing Date: Wednesday 6th September 2017.
Interview Date: Thursday 14th September 2017.