2nd Line IT Support (Corporate Information Systems CIS)

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IT

Short info about job

Company: University of Essex

Department: IT Services

Salary: £25,728 to £28,936 per annum

Hours: Full Time

Contract type: Permanent

Type / Role: Professional or Managerial

Phone: +44-1239 5946319

Fax: +44-1337 3303833

E-mail: N\A

Site:

Detail information about job 2nd Line IT Support (Corporate Information Systems CIS). Terms and conditions vacancy

IT Services

IT Services is looking to appoint a full time, permanent 2nd Line IT Support to the Corporate Information Systems group within the University. This post provides a seamless service between the IT Helpdesk and 3rd line support colleagues to guide clients of varying IT literacy through problem investigation, to diagnosis and solution. 

The Roles and Duties

The successful applicant will provide in depth support to the IT Helpdesk, resolving queries with a variety of clients across the University (academic and professional services staff as well as students).

Qualifications and Skills Required

The postholder will have strong all-round ICT skills including extensive experience of Windows, a knowledge of basic MS SQL query programming, knowledge of basic web programming (HTML, CSS) and experience of diagnosing software application problems. Excelling at team work, they will be confident communicators and be able to prioritise a complex workload. They will have excellent written and oral communication skills and to be able to act with discretion and maintain confidentiality at all times.

The posts will be located at the Colchester campus but travel to other the Southend or Loughton campus will be required.

At the University of Essex internationalism is central to who we are and what we do. We are committed to being a cosmopolitan, internationally-oriented university that is welcoming to staff and students from all countries and a university where you can find the world in one place.

Please use the ‘Apply’ button below to read further information about this role including the full job description and person specification which outlines the full duties, skills, qualifications and experience needed for this role. You will also find details of how to make your application here.

Our website http://www.essex.ac.uk contains more information about the University of Essex. If you have a disability and would like information in a different format, please telephone (01206) 874588 / 873521.

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