Student Support Co-ordinator

Short info about job

Detail information about job Student Support Co-ordinator. Terms and conditions vacancy

Location: Tower Hill 

Full-time (37 hpw Monday-Friday) occasional evening/weekend work/ravel to Coventry Head Office/other Study Centre locations.

The post-holder will report to the Student Support Manager and be responsible for the end-to-end support of Blended Learning students, focusing on student experience, progression and retention. Working as part of a team delivering proactive support, advice, information and guidance to students from the point of enrolment through to graduation ensuring the highest levels of support is provided.

Behavioural competencies

• Enthusiasm/passion for delivering excellent customer service.
• Proactive attitude to task completion/problem resolution.

Has the ability to:

• Plan/prioritise tasks effectively.
• Work to deadlines.
• Collaborate with others to achieve agreed objectives but also to work on own initiative.
• Learn quickly new skills/procedures and apply them to the job.
• Deal with difficult/sensitive issues with tact and diplomacy.
• React quickly to circumstances as they arise.
• Deal with individual situations appropriately.

Entry requirements

Essential:

• Experience in a customer advisory/administrative role
• Excellent IT skills including the use of databases, spreadsheet and word-processing software.
• Excellent oral and written communication skills, including a high level of accuracy and good presentation of work.

Desirable:

• Educated to degree-level or equivalent/able to demonstrate relevant administrative experience.
• An understanding of Higher Education.

Experience in supporting

• Students with special educational needs and disabilities.
• Students funding studies through student finance.

Staff will be subject to a Disclosure and Barring Service (DBS) check as part of the recruitment process.

To apply, please send your CV and cover letter to [email protected].