Senior Customer Services Assistant

All UK vacanciesClericalSenior Customer Services Assistant

Library Services and Information Management

Short info about job

Company: University of Sheffield

Department: The University Library

Salary: £18,412 to £20,624 per annum (pro-rata)

Hours: Part Time

Contract type: Permanent

Type / Role: Clerical

Phone: +44-1440 7817840

Fax: +44-1205 5937805

E-mail: N\A

Site:

Detail information about job Senior Customer Services Assistant. Terms and conditions vacancy

Are you interested in working for a world top 100 University? The University is proud of its University Library, which has a strong reputation for delivering an outstanding student learning experience, combined with an innovative approach to service delivery, and the rich resources of one of the UK’s leading research libraries.

We have various exciting opportunities for someone to join the team of Library staff to play a major role in delivering a world-class study environment for University students, staff, and the general public. We aim to deliver a consistently high standard of services across our 5 Library sites: the Western Bank Library, the Diamond, the Information Commons and the two sites of the Health Sciences Library.

As an academic enterprise, the University Library plays a key role in supporting the needs of our customers. The Library’s Customer Services Team has approximately 80 staff, based in 4 staffed sites. The team is responsible for the delivery of high-quality customer services to members of the University, the NHS and other library users. These services include lending services, the circulation of library stock, photocopying and printing. We are committed to providing the highest level of service to members of the University, the NHS and other library users, and we are looking for an enthusiastic, energetic person with a good eye for detail to join us.

Reporting to the Library Services Manager and senior staff in CST, you will offer help and advice in a friendly and efficient way, in face-to-face and remote environments, providing effective query resolution and referral (where appropriate), using enquiry management software. You will ensure that books and other materials are circulated quickly and effectively, and provide assistance and information to customers on the use of the University’s library and computing facilities. You will provide lending services to staff, students, NHS staff and members of the public. You will undertake CST duties within the site, deputising for senior CST staff as necessary. You will contribute to a range of services provided to customers by CST and by other Teams in the Library.

You will be a people person; our Customer Services Assistants are often the first source of help for customers and this role requires you to have good communication skills and enjoy helping with enquiries. The work of the Customer Services Assistant varies between the library sites and also in response to changing service needs at different times of the year; as a result, we are looking for someone who is happy to work flexibly across all library sites and who enjoys the challenge of change.

We are seeking candidates educated to GCSE level, or have equivalent vocational qualifications. You should also have previous experience in a Library or information service environment. Knowledge of library classification systems is beneficial

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