Liaison Manager

Short info about job

Detail information about job Liaison Manager. Terms and conditions vacancy

ABOUT USLondon Metropolitan University is committed to making education available to people from all walks of life and plays an important role in society and our local community. We offer a diverse range of courses across a range of disciplines in three locations across London.

The Customer Liaison Team, is part of the Customer Liaison strand of the Student Journey Directorate, delivering a professional, knowledgeable and resolution focused service across the University's three sites to customers of Londonmet.

ABOUT THE POSTThe Liaison Manager, working with the Deputy Head of Customer Liaison, leads and manages the Customer Liaison Team (CLT) in delivering excellent customer service from the Student Hubs across the University’s three sites. S/he will promote a visible and identifiable ‘go to’ first point of contact service delivering a professional,  knowledgeable, empathic, resolution focused service, reporting on  performance using metrics, feedback and targets to monitor, maintain and continuously improve service quality and customer satisfaction.

This is a great opportunity for career development in HE professional services and will involve working closely with staff across the University to enhance the student experience.

HOW TO APPLYThe online application form must be completed in full. If you wish to attach an additional document such as a CV you may do so (please follow the instructions). We cannot accept a CV on its own as a job application.

Applications are welcome from candidates with appropriate qualifications and experience.

Interviews due to be held on w/c 2nd October 2017.

If you have a query, please e-mail [email protected] quoting the job reference number.

RELATED DOCUMENTS

Job Description/Person Specification: https://londonmet.app.box.com/file/215485901994.

Summary Terms and Conditions: https://londonmet.app.box.com/file/208763500986.