HR Shared Services Team Leader
Human Resources,Senior Management
Short info about job
Company: Imperial College London
Salary: £45,400 to £53,400 per annum
Hours: Full Time
Contract type: Permanent
Type / Role: Professional or Managerial
Phone: +44-1273 5617279
Fax: +44-1379 5218200
E-mail: N\A
Site: N\A
Detail information about job HR Shared Services Team Leader. Terms and conditions vacancy
Campus: South Kensington
Are you an exceptional manager? Do you have the ability to spot opportunities for improvement and bring others with you? Is a seamless and positive customer experience important to you? If so then we might just have the career opportunity for you.
We are currently searching for an HR Shared Services Team Leader to oversee the implementation of a Staff Hub, which will bring together payroll and pensions services into a one-stop shop for the College’s 8,000 staff. A first of its kind for the College staff services, you will help to build a hub that provides first class customer service and is designed with room to grow.
This role requires strong relationship building and analytical skills, to provide both a first-class service to hub customers, and to ensure that evaluation and development of hub activities are driven by data and insight. You will be an astute manager of people with a demonstrable commitment to developing a culture of continuous service development; drawing on the good practice gathered through strong stakeholder relations that you will build across the College.
To be successful in the role of HR Shared Services Team Leader, you will demonstrate skills and experience developed in such roles as: HR Shared Services Officer, HR Shared Services Team Leader, HR Shared Services Manager, HR Shared Services Advisor, HR Advisor, Payroll and Pensions Manager, HR Manager, Payroll Services Manager, Pensions Manager, Shared Services Manager, HR Shared Services Specialist HR Advisor, Payroll and Benefits Specialist or similar.
Overarching responsibilities of the role include:
- To oversee the establishment and development of a one-stop customer service centre for all queries related to Payroll and Pensions, with scope to extend to HR and other staff-related support services.
- To then ensure the smooth running of the service, maintaining consistent customer service levels and ensuring that the service operates at the times that staff need to use it.
- To ensure that the customer service team are equipped with the skills and knowledge required to deliver an excellent customer experience.
This opportunity would be ideally suited to an individual with a proactive, positive and customer centric approach who is determined to add lasting value.
Imperial Expectations guide the behaviour of all our staff.
Closing date: Tuesday 12 September (midnight BST)
Interviews will be held week commencing 25 September.
Committed to equality and valuing diversity. We are also an Athena SWAN Silver Award winner, a Stonewall Diversity Champion, Disability Confident and are working in partnership with GIRES to promote respect for trans people.
Further details about the opportunity and application process are on the job section of the ICL website: https://www.imperial.ac.uk/job-applicants/ (select “Job Search” then enter the job title or vacancy reference HRB201744LT into “Keywords”). Our preferred method of application is online. Please complete and upload relevant application form as directed.
Should you have any queries please contact: Joe Cooper, Head of Service Transformation - [email protected]