DLHE Canvassing Supervisor

Short info about job

Detail information about job DLHE Canvassing Supervisor. Terms and conditions vacancy

Job overview:

We are seeking an enthusiastic member of our team to provide leadership and administration support during telephone canvassing, ensuring continuous improvement of processes, for professional delivery of the DLHE (Destination of Leavers from Higher Education) Survey and its customers.

You will provide technical support to the canvassing team and ensure correct use of online systems and call management software acting as the supervisor of your team. 

You will have experience in the training and induction of staff, in the allocation of work and monitoring achievement against objectives and deadlines.

You will provide advice and support to staff in services and to customers verbally and in writing, interpreting existing policies, regulations and guidance as necessary referring to procedures and standard regulations.

You will have excellent customer service and administrative experience in an office environment.

Part time hours are flexible but must cover 1700-2030 Mon-Thu. Also you will be required to support some Saturday morning work on up to 5 Saturdays.

Please see the attached full job description and person specification for the role.

Interviews are scheduled for 4 October 2017

If you would like an informal discussion or have any queries, please contact Michael Walker on 0117 32 82307 or email to: [email protected].

Other benefits, in addition to salary:

• a generous holiday allowance of 25 days
• •up to 12.5 bank holiday/closure days per year in addition;
• •flexible working;
• •excellent defined benefit pension schemes;
• •option to participate in the cycle to work scheme;
• •family friendly policies;
• •onsite nursery at our Frenchay Campus;
• •option to purchase childcare vouchers.

This post is based at our lively Frenchay campus where we have invested in the latest facilities and resources to give our students access to everything they need to succeed – with £300m being spent on new state-of-the-art learning spaces and accommodation between now and 2020 to enhance our offer even further. Frenchay campus is within close proximity to excellent motorway links and within walking distance of two train stations, making UWE Frenchay Campus the ideal place to work for those wishing to commute to Bristol.

UWE Bristol is an ambitious university. Together, our people are working hard to advance knowledge, inspire people and transform futures. We are looking for people with the skills and ambition to help us achieve those aims.

We are a well-established university, with over 27,000 students, 250,000 alumni and 3,000 staff. Students come to study with us from all over the UK, as well as from 140 different countries around the world, making this a diverse and interesting place to come and study.

Bristol itself is a hub of social and cultural activity. A place with a strong, creative and fiercely independent mindset. A city with a buzzing music scene, great restaurants